Constant disconnect every 20 minutes since 11.1.0

Support Technical Support
1

This all started with the patch 11.1.0.59679. So, a few weeks now.

I repeatedly dc approximately every 20 minutes. Bliz support deIers to the forums, so I’m trying once again in forums. Previously submitted a thread, but I guess no one was able to help. So, the issue persists.

This affects all characters - on Storm rage and Area 52

I’ve done these:

  1. Uninstalled WOW / Bliz launcher. Deleted WOW / Bliz folders (x3)

  2. CVAR clear in game

  3. Reformat hard drive (x 2)

  4. reinstall windows 11 (x 2)

  5. reinstall Bliz launcher and WOW (x 3)

  6. started fresh wow with no addons (x6)

  7. reset gateway to default (x2)

  8. VPN - Both while ON and OFF (x10)

So, I don’t know what else to do. The issue persists in different characters and I get dc’d about every 20 minutes.

I don’t know what to do now.

is there an algorithm to use to dx this issue? if so, which program?

Thank you’

I’m going to do another /console cvar_default just so whoever is helping me knows we’re starting with a fresh WOW installation w/ no addons or variables stored locally. Also, i delted WOW Cache, Interface, and WTF folders before the /console cvar_default.

2

Just run a WinMTR to Google’s DNS (8.8.8.8) and let’s look at the connection quality. WoW server IPs are not longer provided for testing.

3

PS C:\Users\twhol> ping 8.8.8.8

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=14ms TTL=115
Reply from 8.8.8.8: bytes=32 time=13ms TTL=115
Reply from 8.8.8.8: bytes=32 time=11ms TTL=115
Reply from 8.8.8.8: bytes=32 time=11ms TTL=115

Ping statistics for 8.8.8.8:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 14ms, Average = 12ms

looks ok to me

Update: i’ve completley removed all addons, curseforge (all entries), and not using my vpn.

Also, deleted the _retail Cache, Interface, WTF folders then I did another /console cvar_default as well. So, i’ll watch it for now. It’s just running but no activity

update 2: i’m now running wow without any addons and through vpn. I’m sitting in a dungeon at mythic level to see if it crashes again.

update 3: Ok, just got dcd. the only thing I did was change the video settings to full everything. Wonder if that’s the issue? I’ve got a 3080ti and AMD 5600x and they can handle that load easily.

Any update is appreciated.

4

This is not a WinMTR.

You said you already did this?

So are you disconnecting or crashing? They are entirely different things and require different troubleshooting. A disconnection sends you to the login screen. A crash closes the game client.

5

sorry, disconnecting mb

Ok, so I downloaded WinMTR and this is from the first run.

I’ve removed the data as it wasn’t what was requested. I’ve included it in a further post below.

also, looking at my online profile, there were 7 different locations logged in under the security tab on my account. I deleted all but the current one. They were locations from VPN

7

Ok, so I used the reference you mentioned and get

Unable to resolve host name.

so, i apparently can’t test this at present.

8

I deleted my post, I apologize for the confusion.

The formatting in your post was cutting off most of your graph when viewed on mobile. Usually I can scroll through chart to see it all, but in this instance they wasn’t working. Swapping to desktop mode on my phone brought up the rest of it. I initially thought you must have run something else since it seemed to be missing most data.

9

my entry got messed up somehow.

I figured out I was using the wrong information for WinMTR and have located what I believe is correct.

I’m running WinMTR rn and it’s doing it’s thing. How long do I let it run? like 10 min?

10

I believe 10-15mins is the standard length.

12

That’s not the hostname I mentioned, which was 8.8.8.8.

I keep seeing people use these old Blizzard IPs, which don’t correspond to the game server, making them irrelevant. Don’t use them.

13

Sorry for the constant mistakes! LOL this stuff is super confusing to me. hey, I’m an old guy so i’ve got an excuse! LOL

Hopefully, this is what you’ve requested

EDITED - content removed

upon further investigation, the pci slot is loose and isn’t keeping my gpu locked in. I’m thinking i’ve got a mb issue. I’ve tried formating my hd again but windows won’t allow me due to tpm / secure booting; which, I have turned on.

Thank you again for helping me!

Were you able to see if I have any connection issues? I’d like to verify that prior to purchasing a new mb! LOL

14

Doesn’t look like there are any problems at all in the test.

Additionally, I don’t think a loose PCI slot for your GPU is going to cause a disconnection. It would cause a GPU error, like “Rendering Device Lost” or similar.

Have you tried changing the Network settings in the game? Like toggling (to the opposite) the optimize for speed or use IPv6 options?

15

i didn’t think so just mentioned it.

(edit deleted text)

So, it appears my vpn provider pushed a silent update that appears was the cause. After their fix, I’ve been online for over 1.5 hours without any disruption so far - fingers crossed.

Anwyay, thank you again for your assistance. it was greatly appreciated. :slight_smile:

16

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