And plus, the issue is not something a GM can help with. I don’t know what people are expecting. I mean, yeah I’m not really a fan of that kind of RP in tickets, I’d rather just be professional and get down to business, but I didn’t find it offensive or anything.
The story of the lawyers using AI for an actual case is actually pretty hilarious
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It’s fun banter. Not at all meant to be patronizing.
Problem is, if you didn’t say you looked it up (or you were too wordy and they didn’t see that you looked it up) they’re going to link you that stuff to triage tickets.
Geebus people have to learn to have fun in a game. 
Exactly.
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oddly enough I feel like rebooting the pc will erase that response from my brain but I know it won’t.
Actually what was said was patronizing after the greeting. I had told him I had done my due diligence and researched the sites before reaching out. It was kiçked up the chain 3x before I got an answer - and actually an apology.
I know nothing about what was in your ticket. I was speaking of the OP’s.
One thing I’ve learned through submitting tickets is that the shorter my ticket and to the point with pertinent info, the better responses I got. My assumption is that they were skimming them and me being wordy wasn’t helping my situation.
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