reposting info…
contact the shop via live chat (if available) or open a return ticket
there’s also a shop forum:
Damn shame about them. Jeremy over at The Quartering youtube channel opened his and it was broken as well.
Looks like they should have been bubble wrapped and also had foam peanuts as a second line of security from getting damaged. Oh well.
It wouldn’t have mattered much – the ~15 lbs of server wanting to jostle around inside the acrylic likely did most of the damage. Bubble-wrapping each separately may have worked. Trying to wrap between them won’t (too little clearance).
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Ah. Didn’t realize that was happening.
I guess you missed, repeatedly, the part where the money went to charity. Be nice. 
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Blizzard gear store like most blizzard products has gone way downhill in terms of quality. They’ve really cheaped out on a lot of things. The logo on my wow shirt started to fade after just a few washes.
This is pretty terrible how a lot of these arrived damaged.
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It seems to be a very common problem.
Reminds me of when my brother moved back from California and stacked all of his dishes in a box w/ no padding. He was shocked when they arrived in pieces.
Blizzard should have known to package these things better.
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Just because the proceeds went to charity doesn’t mean they can’t shell out an extra 25cents for bubble wrap… I mean it’s not like they didn’t charge us for shipping too.
If anything it speaks volumes about the company as a whole. Since they are making no profits off the items they took it upon themselves to simply not give a f
Not sure why you responded to me the way you did. I was calling someone out for saying Blizz "conned idiots into buying" something “many times what it’s worth” by saying it doesn’t matter what the server blade is worth. What matters is the money went to charity. And to be clear I do mean an unbroken server blade. I mean do you think Blizz conned people?
I agree they should have made sure the server blades were sent out properly. I never felt otherwise. And yes it definitely makes Blizz look bad even if they put it in the hands of a licensed and insured company that has a reputable background. It does matter that these customers get compensated or their money refunded. After all the server blade was probably the main reason for spending that money.
I had two metal pieces loose and two plastic hooks broken. I’m not even sure where they came off of… Ether way, though I’m also upset by the product and packaging, it sounds like I’m luckier than some
the damage wasn’t an issue with shipping.
boxes have arrived in perfect condition… the contents are destroyed.
it’s an issue with the elcheapo cases… bad design, and poor construction.
Mine came and are both broken as well. One is busted to pieces and the other has a crack in the cover. I have been completely unsuccessful in getting a response from anyone at Blizzard. I don’t want to return the entire package, I just want an intact display cover.
I had my server arrive week or so back, also tried to get ahold of someone about it. Had about 6 pieces of acrylic fall out of the box as 2 of us carefully peeled off the cardboard box from around the server. One of the pieces that broke off even went through a thermal pad sitting on top of a heatsink fin and wedge itself in there. I also was lucky enough to miss another small plastic piece that had fallen out and the next day I treated to a sharp pain in my foot for stepping on it. Thanks for that. Not much to say but I am disappointed. I miss the Blizzard I grew old with.
Got an email from Blizz today w/ a replacement plan. Y’all may want to check your email if you received a damaged charity blade
DO NOT DO THIS. I used to work in the industry. Charging back large purchases can quickly become a nightmare, especially if Blizzard disputes your chargeback. Please exhaust the return options first before considering drastic actions like this.
As did I. Chargebacks are a normal part of the business process, and aren’t really that big of a deal.
Some disputes came in over warranties, some over satisfaction, some out of thin air for some ridiculous customer complaint. We disputed what we wanted to, ignored (forfeited) the rest, and went on with our day.
Drastic? Hardly.
No chargeback should become a nightmare unless you’re doing something contrary to your bank’s policy.
I’ve used the chargeback process as a consumer many times. I’ve been on the business end of things as well. They aren’t this nightmare you paint them to be.
Charging back regularly can eventually be considered fraud. You’re not supposed to use chargebacks as a form of return.
As I said, as long as you’re not doing something contrary to policy, or lying, it’s not fraud. If you received a damaged item, a chargeback is not unreasonable.
Your bank will always send you documents which you must sign, declaring under penalty of perjury that you are not initiating fraud.
Even if the chargeback isn’t ultimately decided in your favor, that doesn’t mean you’re guilty of fraud. It just means you lose the chargeback.
And, don’t strawman this. No one said anything about “charging back regularly.” We are talking about what one consumer might do for one purchase.
You said you use it regularly which is not a good practice. And yes you fill out the paperwork, but Blizzard can dispute that chargeback with their bank.