I need you lot at Blizzard to tell me how to use the battle net update thing for the game because it doesn’t work. It used to work before your stupid 8 hour shutdown on Tuesday night but hasn’t worked since.
I have checked on the forum for the error code and there are no answers or explanations as to how I deal with this. It is the same issue that happened a month ago and a heap of people posted about it on the bug report and nobody from bli8zzard answered that.
I haven’t been able to download the latest patch or play the game since Tuesday before the shut down.
Battle.net Update Agent went to sleep. Attempting to wake it up…
More Help: BLZBNTBNA00000005
THIS DOES NOT HELP OR OFFER ANY SOLUTIONS AT ALL.
HOW AM I MEANT TO DOWNLAD THE PATCH WHEN YOUR STUPID SOFTWARE DOESN’T WORK OR RESPOND AND YOU HAVE NOT PROVIDED ANY DIRECTIONS ON HOW TO FIX THIS?
YOU OWE ME SEVERAL DAYS GAME TIME AND I AM MISSING OUT ON DOING THE HALLOWS END ACHIEVEMENTS. SO THANK YOU FOR NOTHING.
I’m sorry you’re having this issue, but just to clarify? This forum is one for players to assist other players. You’re venting to us - folks who can do nothing directly to fix your problem.
What have you tried to do on your end to remedy the issue? Have you tried to repair? Reinstall? Sometimes it can be as easy a fix as logging out completely, rebooting your computer and seeing if that will kick the install in. I would try those things if you haven’t already. If you have, you didn’t bother including that in all that you posted above so I’m running blind here.
If neither of those things work, I would suggest you post over in Tech Support, where the more tech-ly minded folk can look into things and try to assist you as best they can. Also, compensation? The game was down the majority of Tuesday. So at most, you’re out a day’s play time but since this is the first you’ve posted on this issue? We as players have to do our part to try and make sure it’s not something on our end that we can do ourselves. There isn’t any majorly widespread issues like what you’re describing. Most seem to fix themselves by doing a fresh reboot of their computer.
If this is only for players to assist, why is this in the customer support section?
I assumed the customer support was where blizzard would throw in some help.
I have tried turning the computer off and on a number of times. I have uninstalled battlenet and tried to reinstall by downloading a new copy and it won’t reinstall. It simply doesn’t install. I have done that several times and am now using the older battlenet launcher I had on a back up drive and it gives me the same error message about battlenet being asleep.
I am not deleting my virus scanner because it is the same thing that has been on here for as long as I’ve had the computer and has nothing to do with this. I am not updating to windows 11 either.
I did try to submit a ticket and it wouldn’t take one because the msinfo file was too big so I cut that down to size as instructed by blizz and it still wouldn’t go through to them last night. I tried again this morning and it did go through. They also had an emergency shutdown last night to fix some error shortly after I tried contacting them about this and going online to battlenet down and saying there was an issue. Whatever they did in the emergency shutdown has not fixed this issue.
You don’t have to delete it, but you most likely will need to turn it off. That is software troubleshooting 101, especially when it very much could be a virus scanner that is the problem. Just because you have always had it doesn’t mean it can’t, all of a sudden, start being an issue. With how often virus software and WoW update they can and will have issues every now and then.
And before you scream about Blizzard being incompetent, this can and will happen with all kinds of software. I had a thousand dollar art program that wouldn’t work because my virus software updated and all of a sudden saw it as a virus. It happens.
The bottom line is that more than likely this is going to be an issue between your computer and Blizzard. While Tech Support may be able to offer support to figure that out, going in with the demands that you aren’t going to try A, B, and or C isn’t going to allow them to do that though.
If you are running Windows 10, Windows Defender will automatically kick in should you disable your other scanner. But virus scanners may see an updated file as a threat, and commonly will shut them down from working until the virus scanner maker updates their definition files.