Can't reset password

Support Customer Support
1

I am at a bit of a loss for what to do.

I’ve forgotten my password. When I hit the “Forgot password?” button, it says it sent a code to my e-mail. It never arrives.

I’ve checked the spam folder to make sure it didn’t go there. Rebooted the computer and logged in and out of the e-mail account. I even sent an e-mail to that account from a different e-mail account and it arrives just fine.

This isn’t the first time I’ve forgotten my password. But it’s the first time I’ve had this problem. Not sure what to do.

2

You should be able to put in a ticket or use Live Chat if it’s available and a GM can help you get back in the game again :wink:

https://us.battle.net/support/en/help/product/wow/181/935/channels

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3

Have you tried sending a test email to the email that password resets go to?

Or setting Blizzard to a safe sender?

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4

If you read the post, you would see I have sent a test e-mail to the account.

Added Blizzard as a contact. It shows all the previous e-mails I have received from them, so I know the contact is valid. Still nothing.

Maybe Blizzard and ATT are at war or something. Never had any issue before.

5

I’m not sure what may be happening, Hruin. I just tried a password reset on my test account and I received the verification email almost immediately. :frowning:

If the issue persists you may need to submit a ticket using the “reset password > I
don’t know my email address”. That will allow you to submit a ticket, live chat or callback request, but require you to attach ID for verification.

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6

Thanks for the reply.

Canceled the account to see if that would trigger an e-mail and it didn’t.

Was going to try the live chat, but I am about to head out to work. I don’t own a cell phone, so taking a photo of my ID is a little tricky. I can get it done, but not easily. There is always tomorrow.

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