Cant open game after 8.1

yeah i have to play in fullscreen now, cant change any settings if i even try the game freezes. i was able to log in to multiple characters and even change realms, but seemingly all of the options when i hit escape will freeze or crash the game. i was able to use teleports without crashing, was able to hearth, use mage ports and the city ports. i had a few disconnects when i swapped to my warrior but couldnt tell if it was something i did to trigger it or if it was just random. tomorrow i will try some instanced content and see how that goes but my hopes are not very high. i hope youre right about them saying they would fix it in a couple days.

My friend told me how to shut off the sound manually bc I cant go into systems to change ANYTHING, loud music and talking was insane. Hit Control S to turn it off without having to go in the menu. Im able to play the game its just launching is still an issue as well as system. On top of that I did the warfront quest bugged out and didnt give me anything. Opening a ticket now LOL This crap never ends.

Hey, all! Just a quick note.

My issues ended up being the Discord overlay and not an addon. Using the Discord overlay would cause a crash 100% of the time with a #132 exception.

Give that a shot if disabling addons doesn’t help.

I recently had a serious issue with getting the game to load. Though not the same as others on this post I had the error “world of Warcraft cannot start 3d acceleration.” I too have a laptop and pretty out dated graphics cards. I have an nvidia 745 m and was able to get the game working without an update. Currently running Windows 7 still lol.
If nothing else has worked for you try going into you nvidia control panel and make sure your global settings is set for your nvidia graphics card. Apply these changes. Then under these global settings there is an option under “Multiple display gpu acceleration” set this to single display performance and apply. Go into the WoW file location and under the retail folder select and right click the wow application and run with nvidia processor. See if that does anything for you guys.
I was in the same boat as you guys. But from my experience Nvidia graphics cards have and are capable -even older ones- of running newer content and programs long after their intended use. I was sure that I would’ve had to buy a new laptop but my computers still limping along and has proven it’s resilience. Let’s just hope this next patch doesn’t negativly mess with my ability to play the game.

control s will turn off your sound and control m will turn off your music

Glad to hear you’re able to get in the game now, I hope I was able to help :smiley:

Hello everyone, I have been having the same issue with an older laptop that runs the Intel 3000 graphics. The main issue that I found was that the game would be locking into one of the integrated graphics and not allowing it to switch over based on the needs of the game. The only solution that I’ve found so far is to launch the Battle Net app and start the game which will take me to the black screen where I have sound but no picture, then click the windows button and re-launch the Battle Net app. This process re-engages your graphics chip and hopefully should let you sign into WoW without any issues. I’ve been on for a few hours and haven’t had any issues with freezing or anything else. Hope this helps.

3 Likes

I have been having the same problem. Battle(dot)net launches OK and seems to update fine, but when I try to launch WoW, I just get a black screen with the swirly load icon.

I have tried updating drivers, re-installing the gaming client, re-installing with security software disabled, selective starting, and nothing seems to help. I still can’t play my game, and it was working just fine pre-patch.

Here is my DxDiag


System Information
------------------
Time of this report: 12/14/2018, 00:43:38
       Machine name: SHANON-PC
   Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110408-1631)
           Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
       System Model: HP ProBook 4730s
               BIOS: Default System BIOS
          Processor: Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz (4 CPUs), ~2.5GHz
             Memory: 4096MB RAM
Available OS Memory: 4030MB RAM
          Page File: 2524MB used, 5534MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
          Card name: Intel(R) HD Graphics Family
       Manufacturer: Advanced Micro Devices, Inc.
          Chip type: Intel(R) HD Graphics Family
           DAC type: Internal
         Device Key: Enum\PCI\VEN_8086&DEV_0126&SUBSYS_167D103C&REV_09
     Display Memory: 2831 MB
   Dedicated Memory: 1072 MB
      Shared Memory: 1759 MB
       Current Mode: 1600 x 900 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: unknown
         Monitor Id: CMN1732
        Native Mode: 1600 x 900(p) (60.008Hz)
        Output Type: Internal
       Monitor Name: Generic Non-PnP Monitor
      Monitor Model: unknown
         Monitor Id: 
        Native Mode: unknown
        Output Type: HD15
        Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32
Driver File Version: 8.15.0010.2509 (English)
     Driver Version: 8.910.0.0
        DDI Version: 11
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 8/31/2011 11:53:18, 8312320 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp: 
  Device Identifier: {D7B78E66-4266-11CF-C377-7736B7C2C535}
          Vendor ID: 0x8086
          Device ID: 0x0126
          SubSys ID: 0x167D103C
        Revision ID: 0x0009
 Driver Strong Name: oem38.inf:ATI.Mfg.NTamd64.6.1:iSNBM1ML_PROXY:8.910.0.0:pci\ven_8086&dev_0126&subsys_167d103c
     Rank Of Driver: 00E60001
        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C 
   Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
       D3D9 Overlay: Supported
            DXVA-HD: Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled

-------------
Sound Devices
-------------
            Description: Speakers / HP (IDT High Definition Audio CODEC)
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_76D1&SUBSYS_103C1683&REV_1002
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: stwrt64.sys
         Driver Version: 6.10.6433.0000 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 12/13/2018 18:59:37, 543744 bytes
            Other Files: 
        Driver Provider: IDT
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
            Description: Internal Microphone Array (IDT High Definition Audio CODEC)
  Default Sound Capture: Yes
  Default Voice Capture: Yes
            Driver Name: stwrt64.sys
         Driver Version: 6.10.6433.0000 (English)
      Driver Attributes: Final Retail
          Date and Size: 12/13/2018 18:59:37, 543744 bytes
              Cap Flags: 0x1
           Format Flags: 0xFFFFF

-------------------
DirectInput Devices
-------------------
      Device Name: Mouse
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Keyboard
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: HID-compliant consumer control device
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0xFEEB, 0xDEEF
        FF Driver: n/a

      Device Name: USB OPTICAL MOUSE 
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x18F8, 0x0F99
        FF Driver: n/a

      Device Name: USB OPTICAL MOUSE 
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x18F8, 0x0F99
        FF Driver: n/a

      Device Name: USB OPTICAL MOUSE 
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x18F8, 0x0F99
        FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x1C26
| Matching Device ID: usb\root_hub20
| Service: usbhub
| 
+-+ Generic USB Hub
| | Vendor/Product ID: 0x8087, 0x0024
| | Location: Port_#0001.Hub_#0002
| | Matching Device ID: usb\class_09
| | Service: usbhub

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Standard 101/102-Key or Microsoft Natural PS/2 Keyboard with HP QLB
| Matching Device ID: *pnp0303
| Upper Filters: HpqKbFiltr
| Service: i8042prt
| 
+ HID Keyboard Device
| Vendor/Product ID: 0x18F8, 0x0F99
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
| 
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| 
+ Synaptics PS/2 Port TouchPad
| Matching Device ID: acpi\syn0185
| Upper Filters: SynTP
| Service: i8042prt
| 
+ HID-compliant mouse
| Vendor/Product ID: 0x18F8, 0x0F99
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| 
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 84.2 GB
Total Space: 130.8 GB
File System: NTFS
      Model: HGST HTS545050A7E680

      Drive: F:
 Free Space: 280.7 GB
Total Space: 346.0 GB
File System: NTFS
      Model: HGST HTS545050A7E680

      Drive: D:
      Model: hp DVD RW AD-7740H
     Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

--------------
System Devices
--------------
     Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 4 - 1C16
Device ID: PCI\VEN_8086&DEV_1C16&SUBSYS_167C103C&REV_B4\3&33FD14CA&0&E3
   Driver: n/a

     Name: JMicron PCIe MS Host Controller
Device ID: PCI\VEN_197B&DEV_2393&SUBSYS_167C103C&REV_30\4&2CE17296&0&03E2
   Driver: n/a

     Name: Intel(R) HM65 Express Chipset Family LPC Interface Controller - 1C49
Device ID: PCI\VEN_8086&DEV_1C49&SUBSYS_167C103C&REV_04\3&33FD14CA&0&F8
   Driver: n/a

     Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 3 - 1C14
Device ID: PCI\VEN_8086&DEV_1C14&SUBSYS_167C103C&REV_B4\3&33FD14CA&0&E2
   Driver: n/a

     Name: JMicron PCIe SD/MMC Host Controller
Device ID: PCI\VEN_197B&DEV_2392&SUBSYS_167C103C&REV_30\4&2CE17296&0&00E2
   Driver: n/a

     Name: Intel(R) Management Engine Interface
Device ID: PCI\VEN_8086&DEV_1C3A&SUBSYS_167C103C&REV_04\3&33FD14CA&0&B0
   Driver: n/a

     Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 2 - 1C12
Device ID: PCI\VEN_8086&DEV_1C12&SUBSYS_167C103C&REV_B4\3&33FD14CA&0&E1
   Driver: n/a

     Name: JMicron PCIe SD Host Controller
Device ID: PCI\VEN_197B&DEV_2391&SUBSYS_167C103C&REV_30\4&2CE17296&0&02E2
   Driver: n/a

     Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D
Device ID: PCI\VEN_8086&DEV_1C2D&SUBSYS_167C103C&REV_04\3&33FD14CA&0&D0
   Driver: n/a

     Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 1 - 1C10
Device ID: PCI\VEN_8086&DEV_1C10&SUBSYS_167C103C&REV_B4\3&33FD14CA&0&E0
   Driver: n/a

     Name: Qualcomm Atheros AR9285 802.11b/g/n WiFi Adapter
Device ID: PCI\VEN_168C&DEV_002B&SUBSYS_1461103C&REV_01\001517FFFF24141200
   Driver: n/a

     Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
Device ID: PCI\VEN_8086&DEV_1C26&SUBSYS_167C103C&REV_04\3&33FD14CA&0&E8
   Driver: n/a

     Name: Intel(R) Mobile Express Chipset SATA AHCI Controller
Device ID: PCI\VEN_8086&DEV_1C03&SUBSYS_167C103C&REV_04\3&33FD14CA&0&FA
   Driver: n/a

     Name: Realtek PCIe GbE Family Controller
Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_167C103C&REV_06\01000000684CE00000
   Driver: n/a

     Name: Intel(R) 6 Series/C200 Series Chipset Family High Definition Audio - 1C20
Device ID: PCI\VEN_8086&DEV_1C20&SUBSYS_167C103C&REV_04\3&33FD14CA&0&D8
   Driver: n/a

     Name: Intel(R) HD Graphics Family
Device ID: PCI\VEN_8086&DEV_0126&SUBSYS_167D103C&REV_09\3&33FD14CA&0&10
   Driver: n/a

     Name: Renesas Electronics USB 3.0 Host Controller
Device ID: PCI\VEN_1033&DEV_0194&SUBSYS_167C103C&REV_04\FFFFFFFFFFFFFFFF00
   Driver: n/a

     Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 8 - 1C1E
Device ID: PCI\VEN_8086&DEV_1C1E&SUBSYS_167C103C&REV_B4\3&33FD14CA&0&E7
   Driver: n/a

     Name: 2nd generation Intel(R) Core(TM) processor family DRAM Controller - 0104
Device ID: PCI\VEN_8086&DEV_0104&SUBSYS_167C103C&REV_09\3&33FD14CA&0&00
   Driver: n/a

     Name: AMD Radeon HD 7470M
Device ID: PCI\VEN_1002&DEV_6760&SUBSYS_167D103C&REV_00\4&35525E7C&0&0008
   Driver: n/a

     Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 6 - 1C1A
Device ID: PCI\VEN_8086&DEV_1C1A&SUBSYS_167C103C&REV_B4\3&33FD14CA&0&E5
   Driver: n/a

     Name: 2nd generation Intel(R) Core(TM) processor family PCI Express Controller - 0101
Device ID: PCI\VEN_8086&DEV_0101&SUBSYS_1680103C&REV_09\3&33FD14CA&0&08
   Driver: n/a

------------------
DirectShow Filters
------------------

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.17514
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
ATI Ticker,0x00200000,0,1,Ticker.ax,
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17514
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17514
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17514
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17514
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0000
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17514
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17514
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17514
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17514
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17514
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17514
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17514
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17514
MMACE ProcAmp,0x00200000,0,2,MMACEFilters.dll,
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17514
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17514
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17514
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17514
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17514
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17514
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17514
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
MMACE SoftEmu,0x00200000,0,2,MMACEFilters.dll,
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17514
MMACE DeInterlace,0x00200000,0,2,MMACEFilters.dll,
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.17514
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17514
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17514
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.17514
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.17514
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17514
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.17514
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17514
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17514
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17514
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17514
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17514
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17514
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17514
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17514
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17514

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17514
Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17514
PCM,0x00200000,1,1,quartz.dll,6.06.7601.17514
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17514
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17514
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17514
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17514
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17514

Audio Capture Sources:
Internal Microphone Array (IDT ,0x00200000,0,0,qcap.dll,6.06.7601.17514

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17514
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17514
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17514

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17514
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17514

WDM Streaming Capture Devices:
,0x00000000,0,0,,
MicIn,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
MuxedIn1,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
,0x00000000,0,0,,
HP HD Webcam [Fixed],0x00200000,1,1,ksproxy.ax,6.01.7601.17514

WDM Streaming Rendering Devices:
HpOut,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
,0x00000000,0,0,,
,0x00000000,0,0,,
Speaker,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

Video Capture Sources:
HP HD Webcam [Fixed],0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17514
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17514
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17514
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17514
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17514

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Audio Renderers:
Speakers / HP (IDT High Definit,0x00200000,1,0,quartz.dll,6.06.7601.17514
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17514
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17514
DirectSound: Speakers / HP (IDT High Definition Audio CODEC),0x00200000,1,0,quartz.dll,6.06.7601.17514

---------------
EVR Power Information
---------------
Current Setting: {651288E5-A7ED-4076-A96B-6CC62D848FE1} (Balanced)
  Quality Flags: 2576
    Enabled:
    Force throttling
    Allow half deinterlace
    Allow scaling
    Decode Power Usage: 100
  Balanced Flags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 50
  PowerFlags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 0

because they asked each person to make an indivdual post with individual dxdiag info so they can help you separately. More than once, actually.

This is just a group of people acting like Blizzard is trying to ruin your lives by updating the game.

I would stop replying as well if I were them.

1 Like

As an update my desktop was giving me trouble i went back to my laptop and everything works fine again . No more rainbow sprinkled transparent people and textures .No more transparent rainbow squares all over my map .

Whata weird if both desktop and laptop are under slightly the min req for graphics card but laptop just runs much smoother im glad i was able to solve my problem.

Same issue after recent patch with white screen upon launching. Hard to believe its the system. I have done all the recommended fixes/steps with no success.

System/graphics info:
Graphics Card Manufacturer Powered by AMD
Graphics Chipset AMD FirePro W7170M
Device ID 6921
Vendor ID 1002
Subsystem ID 06DA
Subsystem Vendor ID 1028
Revision ID 00
Graphics Bus Capability PCI Express 3.0
Maximum Bus Setting PCI Express 3.0x16
BIOS Version 015.048.000.066
BIOS Part Number BR46512.001
BIOS Date 2015/08/17
Memory Size 4096 MB
Memory Type GDDR5
Core Clock in MHz 723 MHz
Memory Clock in MHz 1250 MHz
Total Memory Bandwidth in GByte/s 160.0 GByte/s


OS Name Microsoft Windows 7 Professional
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer Dell Inc.
System Model Precision 7710
System Type x64-based PC
Processor Intel® Core™ i7-6820HQ CPU @ 2.70GHz, 2701 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Dell Inc. 1.15.4, 12/8/2017
SMBIOS Version 3.0
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume3
Locale United States
Hardware Abstraction Layer Version = “6.1.7601.24024”
Time Zone Central Standard Time
Installed Physical Memory (RAM) 16.0 GB

I have the same problem. In other post called as " Game doesn’t work after 8.1 patch" the majority of the people with this problem have an AMD gpu. I’ve desable my AMD gpu and now my pc doesn’t crash when I run the game. But this is just a temporal solution. I’ve miss one week of my game time tryed to solve this problem because I’ve think that my drivers or my S.O isn’t up to date and i’ve have many problems with this updates (for the recommendations of a technical support gm) and just now i know that the problem is for you great developers that not take care about the problems that could be arrise whit the new patch for the AMD gpu’s of the players.

And few people too ( with Intel gpu’s) report the same problem.

Sorry for my english (this is not my native language) but i’m desperate for this problem.

This is my DxDiag :

System Information

Time of this report: 12/19/2018, 17:07:21
Machine name: MIGUELA-PC
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_gdr.150318-1623)
Language: Spanish (Regional Setting: Spanish)
System Manufacturer: Hewlett-Packard
System Model: HP Pavilion dm4 Notebook PC
BIOS: InsydeH2O Version 03.61.01F.17
Processor: Intel® Core™ i5-2410M CPU @ 2.30GHz (4 CPUs), ~2.3GHz
Memory: 6144MB RAM
Available OS Memory: 6092MB RAM
Page File: 5684MB used, 6497MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode


DxDiag Notes

  Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
      Input Tab: No problems found.

DirectX Debug Levels

Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)


Display Devices

      Card name: Intel(R) HD Graphics 3000
   Manufacturer: Intel Corporation
      Chip type: Intel(R) HD Graphics Family
       DAC type: Internal
     Device Key: Enum\PCI\VEN_8086&DEV_0116&SUBSYS_1651103C&REV_09
 Display Memory: 1696 MB

Dedicated Memory: 64 MB
Shared Memory: 1632 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Monitor PnP genérico
Monitor Model: unknown
Monitor Id: CMN1472
Native Mode: 1366 x 768§ (59.989Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
Driver File Version: 9.17.0010.4229 (English)
Driver Version: 9.17.10.4229
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 6/1/2015 21:01:14, 12814752 bytes
WHQL Logo’d: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B78E66-4256-11CF-0963-5B36B7C2C435}
Vendor ID: 0x8086
Device ID: 0x0116
SubSys ID: 0x1651103C
Revision ID: 0x0009
Driver Strong Name: oem34.inf:Intel.Mfg.NTamd64:iSNBM0:9.17.10.4229:pci\ven_8086&dev_0116
Rank Of Driver: 00E02001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled


Sound Devices

        Description: Altavoces (Dispositivo de High Definition Audio)

Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7605&SUBSYS_103C1651&REV_1001
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7600.16385 (English)
Driver Attributes: Final Retail
WHQL Logo’d: n/a
Date and Size: 7/13/2009 19:07:00, 350208 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX™ 2.0 Listen/Src: No, No
I3DL2™ Listen/Src: No, No
Sensaura™ ZoomFX™: No


Sound Capture Devices

        Description: Micrófono (Dispositivo de High Definition Audio)

Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: HdAudio.sys
Driver Version: 6.01.7600.16385 (English)
Driver Attributes: Final Retail
Date and Size: 7/13/2009 19:07:00, 350208 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

        Description: Micrófono (Dispositivo de High Definition Audio)

Default Sound Capture: No
Default Voice Capture: No
Driver Name: HdAudio.sys
Driver Version: 6.01.7600.16385 (English)
Driver Attributes: Final Retail
Date and Size: 7/13/2009 19:07:00, 350208 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF


DirectInput Devices

  Device Name: Mouse
     Attached: 1
Controller ID: n/a

Vendor/Product ID: n/a
FF Driver: n/a

  Device Name: Keyboard
     Attached: 1
Controller ID: n/a

Vendor/Product ID: n/a
FF Driver: n/a

Poll w/ Interrupt: No


USB Devices

  • USB Root Hub
    | Vendor/Product ID: 0x8086, 0x1C2D
    | Matching Device ID: usb\root_hub20
    | Service: usbhub
    |
    ±+ Generic USB Hub
    | | Vendor/Product ID: 0x8087, 0x0024
    | | Location: Port_#0001.Hub_#0001
    | | Matching Device ID: usb\class_09
    | | Service: usbhub

Gameport Devices


PS/2 Devices

  • Standard PS/2 Keyboard
    | Matching Device ID: *pnp0303
    | Service: i8042prt
    |
  • Terminal Server Keyboard Driver
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    |
  • Synaptics PS/2 Port TouchPad
    | Matching Device ID: *syn1e30
    | Upper Filters: SynTP
    | Service: i8042prt
    |
  • HID-compliant mouse
    | Vendor/Product ID: 0x0458, 0x003A
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    |
  • Terminal Server Mouse Driver
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD

Disk & DVD/CD-ROM Drives

  Drive: C:

Free Space: 292.8 GB
Total Space: 610.5 GB
File System: NTFS
Model: WDC WD6400BPVT-60HXZ SCSI Disk Device

  Drive: D:
  Model: hp DVDRAM GU40N SCSI CdRom Device
 Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (Spanish), , 0 bytes

  Drive: F:
  Model: DTSOFT Virtual CdRom Device
 Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (Spanish), , 0 bytes

System Devices

 Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D

Device ID: PCI\VEN_8086&DEV_1C2D&SUBSYS_1651103C&REV_05\3&11583659&0&D0
Driver: n/a

 Name: Intel(R) HD Graphics 3000

Device ID: PCI\VEN_8086&DEV_0116&SUBSYS_1651103C&REV_09\3&11583659&0&10
Driver: n/a

 Name: AMD Radeon HD 6400M Series

Device ID: PCI\VEN_1002&DEV_6760&SUBSYS_1651103C&REV_00\4&23A27148&0&0008
Driver: n/a

 Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26

Device ID: PCI\VEN_8086&DEV_1C26&SUBSYS_1651103C&REV_05\3&11583659&0&E8
Driver: n/a

 Name: Xeon E3-1200/2nd Generation Intel(R) Core(TM) Processor Family PCI Express Controller - 0109

Device ID: PCI\VEN_8086&DEV_0109&SUBSYS_1651103C&REV_09\3&11583659&0&0A
Driver: n/a

 Name: Intel(R) 6 Series/C200 Series Chipset Family SMBus Controller - 1C22

Device ID: PCI\VEN_8086&DEV_1C22&SUBSYS_1651103C&REV_05\3&11583659&0&FB
Driver: n/a

 Name: Xeon E3-1200/2nd Generation Intel(R) Core(TM) Processor Family PCI Express Controller - 0105

Device ID: PCI\VEN_8086&DEV_0105&SUBSYS_1651103C&REV_09\3&11583659&0&09
Driver: n/a

 Name: Intel(R) 6 Series/C200 Series Chipset Family High Definition Audio - 1C20

Device ID: PCI\VEN_8086&DEV_1C20&SUBSYS_1651103C&REV_05\3&11583659&0&D8
Driver: n/a

 Name: 2nd Generation Intel(R) Core(TM) Processor Family DRAM Controller - 0104

Device ID: PCI\VEN_8086&DEV_0104&SUBSYS_1651103C&REV_09\3&11583659&0&00
Driver: n/a

 Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 5 - 1C18

Device ID: PCI\VEN_8086&DEV_1C18&SUBSYS_1651103C&REV_B5\3&11583659&0&E4
Driver: n/a

 Name: Xeon E3-1200/2nd Generation Intel(R) Core(TM) Processor Family PCI Express Root Port - 0101

Device ID: PCI\VEN_8086&DEV_0101&SUBSYS_1651103C&REV_09\3&11583659&0&08
Driver: n/a

 Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 3 - 1C14

Device ID: PCI\VEN_8086&DEV_1C14&SUBSYS_1651103C&REV_B5\3&11583659&0&E2
Driver: n/a

 Name: Intel(R) Centrino(R) Wireless-N 1030

Device ID: PCI\VEN_8086&DEV_008B&SUBSYS_53158086&REV_34\4&2D69878B&0&00E0
Driver: n/a

 Name: Intel(R) HM65 Express Chipset Family LPC Interface Controller - 1C49

Device ID: PCI\VEN_8086&DEV_1C49&SUBSYS_1651103C&REV_05\3&11583659&0&F8
Driver: n/a

 Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 1 - 1C10

Device ID: PCI\VEN_8086&DEV_1C10&SUBSYS_1651103C&REV_B5\3&11583659&0&E0
Driver: n/a

 Name: Qualcomm Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)

Device ID: PCI\VEN_1969&DEV_1083&SUBSYS_1651103C&REV_C0\4&A0DDEF&0&00E4
Driver: n/a

 Name: Intel(R) Management Engine Interface 

Device ID: PCI\VEN_8086&DEV_1C3A&SUBSYS_1651103C&REV_04\3&11583659&0&B0
Driver: n/a

 Name: Intel(R) Mobile Express Chipset SATA AHCI Controller

Device ID: PCI\VEN_8086&DEV_1C03&SUBSYS_1651103C&REV_05\3&11583659&0&FA
Driver: n/a


DirectShow Filters

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7600.16385
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7600.16385
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7600.16385
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7600.16385
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7600.16597
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7600.16385
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7600.16385
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7600.16385
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7600.16385
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7600.16385
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7600.16385
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7600.16385
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0000
RealVideo Decoder,0x00400000,1,1,AVERM.dll,1.00.0000.0009
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7600.16385
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7600.16385
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7600.16385
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7600.16385
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7600.16385
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7600.16385
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7600.16385
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7600.16385
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7600.16385
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7600.16385
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7600.16385
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7600.16385
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7600.16385
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7600.16385
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7600.16385
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7600.16385
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7600.16385
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7600.16385
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7600.16385
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7600.16385
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7600.16385
RealMedia Source,0x00600000,0,0,AVERM.dll,1.00.0000.0009
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7600.16385
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7600.16385
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7600.16385
File writer,0x00200000,1,0,qcap.dll,6.06.7600.16385
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7600.16385
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7600.16385
RealAudio Decoder,0x00400000,1,1,AVERM.dll,1.00.0000.0009
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7600.16385
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7600.16385
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7600.16385
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7600.16385
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7600.16385
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7600.16385
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7600.16385
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7600.16385
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7600.16385
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7600.16385
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7600.16385
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7600.16385
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7600.16385
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7600.16385
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7600.16385
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7600.16385
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7600.16385
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7600.16385
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7600.16385
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7600.16385
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
RealMedia Splitter,0x00600000,1,1,AVERM.dll,1.00.0000.0009
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7600.16385
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7600.16385
CyberLink QuickTime Source Filter,0x00200000,0,2,AVEQT.dll,0.00.0000.0000
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7600.16385
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7600.16385
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7600.16385
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7600.16385
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7600.16385
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7600.16385
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7600.16385

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7600.16385
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7600.16385
Códec Cinepak por Radius,0x00200000,1,1,qcap.dll,6.06.7600.16385
Fraps Video Decompressor,0x00200000,1,1,qcap.dll,6.06.7600.16385
Códec Intel IYUV,0x00200000,1,1,qcap.dll,6.06.7600.16385
Códec Intel IYUV,0x00200000,1,1,qcap.dll,6.06.7600.16385
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7600.16385
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7600.16385

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7600.16385
PCM,0x00200000,1,1,quartz.dll,6.06.7600.16385
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7600.16385
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7600.16385
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7600.16385
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7600.16385
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7600.16385

Audio Capture Sources:
Micrófono (Dispositivo de High ,0x00200000,0,0,qcap.dll,6.06.7600.16385

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7600.16385
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7600.16385
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7600.16385

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7600.16385
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7600.16385

WDM Streaming Capture Devices:
Micrófono 2 de HD Audio,0x00200000,1,1,ksproxy.ax,6.01.7600.16385
Micrófono de HD Audio,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

WDM Streaming Rendering Devices:
Auricular y altavoces de HD Audio,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7600.16385

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7600.16385

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7600.16385
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7600.16385

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7600.16385
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7600.16385
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7600.16385
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7600.16385

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

Audio Renderers:
Altavoces (Dispositivo de High ,0x00200000,1,0,quartz.dll,6.06.7600.16385
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7600.16385
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7600.16385
DirectSound: Altavoces (Dispositivo de High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7600.16385


EVR Power Information

Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0

Spaulding -
Your intel drivers are from 2015. I don’t think that intel graphics supports DX11, which is now a requirement.
It doesn’t show your AMD driver revision.
If I’m remembering correctly, both your intel and your amd graphics cards are below minimum specs for BfA.

That being said, try updating your amd drivers and intel drivers from amd and intel respectively. Then if you can get in game, make sure you are set on dx11, and see if you can set the graphics card to the amd card in system >advanced .

That may still not get it - your machine is at or below min specs in the graphics area.

Edit - It also seems you aren’t running SP1 for Windows 7, which means you may be missing a bunch of other updates to Windows 7 as well. Check on what updates are available.

1 Like

Hi. In the last week i’ve tryed all that you say: update my drivers from intel and AMD but they say that my drivers actually are up to date. I’ve try to install SP1 for W7 but allways showme an error in the instalation (error 0x800f081f ) I’ve search how to fix it in answers microsoft but all that i try fails.

Well, if you can’t update windows 7, then something else is wrong with your system at a fairly basic level. I’d try to resolve that first and then see what else you can do.

1 Like

i really don’ts wanna do that but is my last option. I hope that my backup don’t fails in the reinstallation of my W7.

Anyway, it seems very outrageous that in a new blizzard patch doesn’t take into care the compatibility with all a range of AMD GPUs.
I’ve play all this expantion without any problems before of this patch.

TVM for help me.

Hey everybody,

There are a number of different issues being reported here. It seems like the original poster figured out their own issue - essentially that their machine is far below our WoW system requirements and they’re needing to do a number of work arounds to even get the game to function. Because this is the case, I’m going to be locking this thread and providing some of the main things we’ve seen with the 8.1 patch. Read through this post and if it doesn’t help, use one of the methods in the last paragraph for more help.

Before doing anything else, ensure that your machine meets these requirements. If it does not, you can try updating your drivers and operating system and closing everything else possible, but you may need to upgrade to continue playing. We try to keep the game running on older hardware as long as humanly possible, but as expansions wear on we do need to retire older hardware, as a lot of the older hardware isn’t even supported by the original manufacturer anymore. This means it doesn’t get the right driver updates to run the new textures and effects we put in game with patches.

Blizzard does not provide support for systems below the system requirements beyond this - it’s expected that old PCs can’t run the game. If you can make it work for you, all the better.

For users of Windows 10 - we have seen a large number of reports that old builds of windows 10 are causing crashes, blackscreens, etc. Please make sure that your windows is up to date. If you have problems updating your windows installation, you need to contact Microsoft for help with this. They also have a windows update troubleshooter which may be able to help you out!

Apart from that, we made a file structure update with this latest patch in an effort to improve future patching. This has caused addons and addon managers to break. It also confused a bunch of security programs, causing them to mistake the game client for a virus. If you haven’t tried yet, reset your UI, then troubleshoot/temporarily uninstal your security if that fails. If none of this works, reinstall the game.

If you’re unable to connect to characters or the game instead of having crashes or blackscreens, this is a different error. It may be related to a prioritization issue with killer control center.

If none of the things in this post help you, you should post your own topic with a description of what’s going on to receive help, or contact support for one on one help. Good luck, and we’re sorry that you’ve had trouble getting in to see the new patch content. Please let us know if you need more help!