I did clear cache something weird happened the upload progressed to a blank screen with the page header and menu bars but when i checked my tickets there was nothing. I been trying to get a ticket open for 2 days now.
While the form does say there’s a 15mb limit, historically I’ve seen it crash if the file is anywhere near 5mb. I would suggest keeping it closer to 1mb which should be more than enough for a photo of their ID.
If the OP can reduce the file size and temporarily disable any anti-virus/security software, the upload should work fine.
Still need an ID, but you could attach anything then forward it to them during the chat, the limits aren’t as severe in a Live Chat. You might also need to log out of the website and go through the Anon prompts.
I managed to submit the ticket by doing it on my iphone, turning the AV off had no effect , also the image is already less than 5MB . I have no clue why it wont work on my laptop.