Can't faction change due to "owning a house or neighborhood" - I do not

I purchased a faction change and I’m getting the error: this service cannot be used on a character that owns a house or a neighborhood.

The character in question does not own any house. in fact I deleted all my houses and I still can’t do it.

I am the guild master on a different character (same account) and owner of a charter (same account, different character). But I can’t do anything about these.

Please why can’t I faction change?

I recommend asking in Support > Customer Support since this isn’t a tech support issue.

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