Can't buy race change

Support Technical Support
1

I get the screen where I choose the character then the next screen pops up all black and stays that way indefinitely. Clicking the X on the top right exits the screen and cancels the process. Stuck in this loop.

https://imgur.com/EUdve5x
2

Hey, Orphanchild! There’s been some known issues with the black or bluescreen issues with the in-game shop. There’s a few workarounds or resolutions that may help.

  • If Razer is on the system, make sure it’s fully up to date.

  • If you are on Windows 7, the following steps can help with the issue:

    1. On the Blizzard Application, go to Options > Show in Explorer on World of WarCraft.
    2. Go to the retail folder and right click on the WoW application, then Properties. You should see the Compatibility tab.
    3. Check “Disable Desktop Composition” and “Run as Admin”
    4. Click OK. - Do not close out of the File Explorer, yet.
    5. Close the Blizzard Application completely.
    6. Click on the WoW Application from the File Explorer to launch

    If the step above works, edit the Config.wtf using Notepad. Search for or add SET ForceAllowAero “0”

  • Switch DirectX version

  • New Admin account

If the problem continues, please contact our Technical Support team so we can look into this further.