Can't Buy More WoW Gametime

I can’t seem to figure out how to use gold to renew my 30days of gametime.

Normally a window pops up at the character select screen asking if it’s ok to use gold across my characters to pay for the gametime.

It’s no longer doing that - and I can’t figure out how to get in game to convert the gold manually through the WoW token. So I’m not sure what to do.

Someone mentioned that the AH is currently down - is that why it’s not asking me to use gold at the character select screen?

Probably because of the AH outage, yes.

Gold buys a token, which is instantly used to give you game time.

Without the AH being active, that system is also down.