Canada - Latency & Disconnects

So, what’s up with the lag lately? Generally a very stable 60-70 MS in-game but today I’m any where from 111-600 MS. I have a very fast and stable connection - over 300 UL/DL 2 MS. Tested it outside of WoW and everything is fine. Rebooted computer, rebooted router. Downloads are good, upload is good. What’s going on? This is borderline unplayable at times and frustrating in general.

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Yep, I’ve been noticing it too. Got home lastnight, see regular spikes from 70-90ms up to 500-700ms. First issue I’ve seen of this sort since I came back to WoW 2 or so months ago.

I ran a Traceroute and Pathping but don’t know if I want to post the results here.

I tried opening a ticket via Blizzard’s 24/7 “Web Ticket” system but it won’t even let me submit this information and on the rare occasion when I’ve tried to contact Blizzard via Live Chat, It has never been open during the posted hours, so I dunno what to do now lol.

Based on another thread (https://us.forums.blizzard.com/en/wow/t/connection-issues/460498/16) it appears as though it’s a problem node. Not sure there’s much that Blizz can do about that, though.

Take solace in the fact that you’re not the only one feeling the effects.

Same here. Tried to play this morning, 200 ms latency constantly. Hope it gets fixed soon~

went into a key and all of us had to re-login because we were lagging so badly.(before tuesday reset) and it’s still happening even in low level dungeons. big oof.

Hey there!

Thank you all for your reports. I noticed that everyone posting in this thread is connecting from Canada across a few different ISPs. We’ve received reports impacting Shaw Communications and Rogers Cable specifically, but given your reports the issue may be isolated to a peering partner of which all of your ISP’s share. To further investigate this, let’s go ahead and grab a winMTR. Here are the instructions:

  1. Download the tool from this page
  2. Enter the game IP into the “host” field. The IP address for our games are listed on the winMTR instructions page
  3. Start the test and play the affected game for at least 15 minutes. Ensure the problem happens (so in this case, high latency) while the winMTR tool is running.
  4. After recording the problem data, click “export text” and save the winMTR file in an easy to find location.
  5. Once you have that made, open the file. You’ll need to copy and paste the contents of the Text document into the post, and put four Tilde (~) marks above the winMTR. It’ll look like this:
WinMTR goes here

If you have issues pasting here, please use Pastebin and post the link (ex: Pastebin (dot) com/123456).

its also telus, cause i was getting similar, but sometimes even higher than 600MS, it be over 1000 sometimes, but its mainly only on east/cst servers, cause if check a west coast server and id be 30, while on cst/est server my latency be threw the roof

I’ve got bell. X.x

I usually get around 57 home, 57 world , since playing from west coast …now its sitting in the 70s , than would sky rocket to high 500-1000 etc , heres my pastebin of a winMTR

-pastebin.com/7SfekcK9

Hey there Gruumsh, thanks for linking that WinMTR test! Were you experiencing the latency issues in-game while this test was running? If not, please run a new WinMTR using these instructions.

Tracing route to 137.221.105.2 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 10.0.0.1
2 9 ms 7 ms 7 ms 184.64.0.1
3 9 ms 10 ms 9 ms rc3so-be124-1.cg.shawcable .net [64.59.134.201]
4 30 ms 30 ms 30 ms rc1wt-be82.wa.shawcable .net [66.163.76.9]
5 28 ms 28 ms 27 ms rc6wt-tge0-10-0-10.wa.shawcable .net [66.163.68.66]
6 3442 ms 219 ms 159 ms ae1-br01-eqse2.as57976 .net [137.221.73.33]
7 71 ms 60 ms 59 ms xe-0-0-0-1-br01-eqsv5.as57976 .net [137.221.65.40]
8 60 ms 62 ms 102 ms et-0-0-29-br02-eqsv5.as57976 .net [137.221.65.117]
9 60 ms 60 ms 60 ms xe-0-0-1-1-br02-eqla1.as57976 .net [137.221.65.6]
10 60 ms 59 ms 60 ms et-0-0-29-br01-eqla1.as57976 .net [137.221.65.0]
11 57 ms 57 ms 57 ms et-0-0-2-br01-swlv10.as57976 .net [137.221.65.69]
12 69 ms 61 ms 60 ms et-0-0-0-pe01-swlv10.as57976 .net [137.221.83.81]
13 61 ms 60 ms 60 ms 137.221.105.2

Trace complete.

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                              homeportal -    0 | 1329 | 1329 |    0 |    0 |   10 |    1 |
|      bas2-barrie18_lo0_symp.net.bell.ca -    0 | 1329 | 1329 |   11 |   15 |  385 |   12 |
|       core2-barrie18_pos3-1.net.bell.ca -    0 | 1329 | 1329 |    9 |   13 |  129 |   10 |
|tcore3-barrie18_bundle-ether2.net.bell.ca -    0 | 1328 | 1328 |   23 |   28 |  137 |   26 |
| tcore4-toronto63_hu1-13-0-0.net.bell.ca -    0 | 1328 | 1328 |   23 |   28 |  138 |   28 |
|tcore4-chicagocp_hundredgige0-5-0-0.net.bell.ca -    0 | 1328 | 1328 |   23 |   30 |  135 |   28 |
|       bx6-chicagodt_0-7-0-0.net.bell.ca -    0 | 1328 | 1328 |   23 |   27 |  134 |   25 |
|                   No response from host -  100 |  267 |    0 |    0 |    0 |    0 |    0 |
|              ae1-br02-eqch2.as57976.net -    0 | 1329 | 1329 |   21 |   29 |  145 |   24 |
|               be2-pe2-eqch2.as57976.net -    0 | 1328 | 1328 |   21 |   24 |  132 |   22 |
|        chi-eqch2-ia-bons-04.as57976.net -    0 | 1328 | 1328 |   21 |   25 |  125 |   26 |
|                           24.105.62.129 -    0 | 1328 | 1328 |   23 |   27 |  131 |   26 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

With me having 70ish latency YES , but this morning around 3amish+ it was spiking up and down from 70ish to over 1000+ , but ran the test when i was ingame and its atm sitting at 70ish, which it should be around 56-58 home/world …so its 20 or so more than normal, but it seems to hit me the highest from 1am+

A post was split to a new topic: Fenlock - Unable to submit ticket

A post was split to a new topic: Mozgoth - Connection Errors

Gruumsh,

There’s nothing in this test that indicates where the issue would be, oddly enough. That test indicates that your latency should be way lower than it is. Can we run a looking glass with all three options checked instead? If you post that we can check the path back.

From Canada, on Telus, disconnecting every 3-4 minutes. Started today, but I didn’t log in yesterday so might be earlier. Please fix this asap.

TRACEROUTE:
traceroute to 24.71.118.185 (24.71.118.185), 15 hops max, 60 byte packets
1 Blizzard Blizzard 1.705 ms 1.684 ms 1.686 ms
2 24.105.18.3 (24.105.18.3) 2.722 ms 2.745 ms 2.743 ms
3 137.221.105.12 (137.221.105.12) 2.164 ms 2.174 ms 2.177 ms
4 137.221.66.16 (137.221.66.16) 1.949 ms 1.986 ms 1.985 ms
5 137.221.83.80 (137.221.83.80) 14.227 ms 14.469 ms 14.477 ms
6 137.221.65.68 (137.221.65.68) 14.021 ms 12.962 ms 12.943 ms
7 137.221.65.1 (137.221.65.1) 13.099 ms 13.085 ms 13.082 ms
8 137.221.65.7 (137.221.65.7) 13.078 ms 13.075 ms 13.071 ms
9 137.221.70.34 (137.221.70.34) 13.067 ms 13.315 ms 13.298 ms
10 rt0sj-equinix.cl.shawcable .net (206.223.116.20) 12.891 ms 16.646 ms 15.991 ms
11 dx9ht-la1-s1.ok.int.shawcable .net (64.59.170.102) 47.433 ms 47.126 ms 47.272 ms
12 S0106105611bde05b.ok.shawcable .net (24.71.118.185) 61.449 ms 66.357 ms 66.347 ms

07/03/2020 17:22:17 UTC

PING:
PING 24.71.118.185 (24.71.118.185) 56(84) bytes of data.

— 24.71.118.185 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 3001ms

07/03/2020 17:22:17 UTC

MTR:
Start: Sat Mar 7 17:22:17 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.3 0.6 0.0
2.|-- 24.105.18.3 0.0% 10 0.6 0.6 0.5 0.7 0.0
3.|-- 137.221.105.12 0.0% 10 0.9 1.9 0.6 7.9 2.4
4.|-- 137.221.66.16 0.0% 10 0.4 0.5 0.3 0.7 0.0
5.|-- 137.221.83.80 0.0% 10 13.0 14.0 12.7 24.7 3.7
6.|-- 137.221.65.68 0.0% 10 12.9 13.6 12.6 19.0 1.8
7.|-- 137.221.65.1 0.0% 10 13.0 19.0 12.7 44.7 12.9
8.|-- 137.221.65.7 0.0% 10 12.8 15.5 12.8 36.6 7.4
9.|-- 137.221.70.34 0.0% 10 13.0 15.3 13.0 35.6 7.1
10.|-- rt0sj-equinix.cl.shawcable .net 0.0% 10 13.0 14.5 12.8 16.7 1.2
11.|-- dx9ht-la1-s1.ok.int.shawcable .net 0.0% 10 47.4 47.3 47.2 47.5 0.0
12.|-- S0106105611bde05b.ok.shawcable .net 0.0% 10 62.1 65.1 62.1 70.3 2.8

07/03/2020 17:22:17 UTC

Same here, past 3 days now, I usually hover around 15-30, now it’s 600-700, absolutely horrible!!
Like most mine can easily handle settings maxed out, I am now at level 4 and still getting hard lag - I am with Teksavvy and have been since 2012. No issues with this kind of latency until 3 days ago.