Can a programmer explain how they wouldn't know how far they were from being ready?

[Bricklethumb-aerie-peak]

From the Customer Support forum.

@Vrakthris

@Verdita-benediction

I saw no banner until the hour after the “maintenance” began.

Yes, as we noted later in this thread it seems the breaking news was posted in the wrong section. It was later corrected, apologies.

@Verdita-benediction

Why not just say “We’re sorry but we do not know when the servers will be back up & running”, and actually inform subscribers instead of stringing them along?

That isn’t how that works. The folks performing maintenance have a basic idea how long it should take, that is the original estimate. If it needs to be extended, it is extended by the amount of time that they estimate it should take to resolve the unexpected issue and bring realms back up.

@Sernia-faerlina

Neither is waiting all day for the server to come back up when they should have done all this yesterday with the normal Maintenace.

Again, that isn’t really how that works. They would have completed the work they are doing today if that were possible. In many cases issues come up during one maintenance that they cannot immediately take care, so it is scheduled for the next day or at some other time during the week. There are also situations in which something that needs to be done is waiting on another task that may not be able to be done until another time, in which the maintenance has to be scheduled after.

@Bloodofadal-mankrik

isnt that convenient, unposted “scheduled maintenance” that CS didnt know about was scheduled the whole time

CS was aware of the scheduled maintenance. As previously noted by others, it was posted, it just was posted in the wrong place by mistake.