Within Cataclysm Classic I recently boosted a level 15 druid, the druid had points in the balance tree, had learned the balance spells (some resto but nothing I recall from feral) and was equipped with balance/resto intellect based heirloom gear.
When I boosted the character I was never asked to pick a specialization, only option was to what character to apply the boost. When I logged into the character I see that I had been given feral, agility based gear. According to listing for this service on the Blizzard website the gear should have been appropriate to the spec.
“The boosted character also receives level 85 appropriate gear, weapon skill, mount, the Expert Riding skill, and gold.”
I opened a ticket (US104955317) and over the discussion have been told some things that don’t quite line up. Such as “When you boost a character, you receive a set of gear that is appropriate for the primary specialization of that class. In your case, as a Balance Druid, the gear you received is indeed designed for your specialization, which is why you have the feral (agility) gear.” GM Iduellophos and “I understand you received Agility Gear designed for Feral Druids while you are playing Balance and you need Intellect gear, however you receive gear according to the spec you chose when you boosted your character. This means you chose Feral as your spec when you used the boost and unfortunately this choice cannot be changed after boosting.” Game Master Thryrltur, I never chose or was presented with an option to choose a spec when I applied the boost.
I have also been told by more than one player that they received multiple sets of gear with the boost, these were shaman and paladin, both receiving caster/healing and melee centric gear but the responses from Blizzard in my ticket say this is not possible.
In the end I just want my appropriate set of boosted gear, I don’t play a melee toon, have never played a melee toon and have no interest in playing a melee toon. I paid for an additional service of having my balance druid boosted and have expectations of receiving the proper gear for that boosted balance druid as specified by Blizzard on their site.
Can anyone help me with this issue?