Hey there Stabz! Thank you for reaching out, as it can understandably be frustrating to have a technical issue occur when simply trying to enjoy your gaming time. This is a bit of a generic connection error, and can have a few causes ranging from corrupted local files to a network-related problem. However, if this problem began after moving to a new network, the likelihood of this being network-related is significantly higher. I recommend the following to narrow this down:
- Try a DNS Flush to clear out any corrupted or stagnate data.
- Fully update or temporarily uninstall security programs which may be interfering with your connection to the server(s). More information on troubleshooting security applications here, if curious.
- Test an alternate network such as a mobile hotspot to determine whether the problem is isolated to your current network.
If the issue is resolved when using an alternate network, that tells us the issue is isolated to the network that you are currently using. If this is the case you will need to contact the ISP for assistance determining what is causing the issue to occur on the home network. They may adjust specific security/firewall settings on your modem or temporarily replace the device to narrow it down further. Keep in mind that you can request to speak with a “level 2 or level 3 technician” when contacting the ISP, as the front-line representatives typically only have access to basic diagnostics and troubleshooting tools.
I hope this helps get you back in-game! Let us know if you have any questions.