Communication was fine 4 months ago. You said it yourself - they acknowledged the problem then and just now made a repeat post once again acknowledging the problem after 3-4 months with no clear plan other than some free transfers for the most dead realms (which is great, but that a server got to 20 players is part of the bigger problem).
I’m saying, I’m not getting my hopes up until then actually come out with a plan or definitively say they will act.