Blizzard is taking my money and won't give me my account back after being hacked

Support Customer Support
1

my account was hacked. the name of the account is
< removed > i have gotten several letters
from you stating that i have to create a new email
which i did and sent to you several times. and you
would send me info wanting me to send it again. what
gives. i have sent it to you many times. my new email
has been given to them every day. its about the 13th time i
think that i have done this. this is the email you
keep sending me and i keep replying to you with my
new email. >>>>>>

THIS IS THEIR RESPONSE

A Game Master resolved your ticket, and left the
following response:

Hey there Mary, this is Specialist Game Master Bethshadd
and I hope this message finds you well today.

Thank you for contacting us today regarding the
concerns with your Blizzard account. I was able to check on the investigation here and it appears we have finished but are waiting for you to provide us with a new email address to use for the account. If you want to reply back here with a new email, we’ll get this finished so you can get back into the account and your characters.
on the investigation here and it appears we have
finished but are waiting for you to provide us with a
new email address to use for the account. If you want to
reply back here with a new email, we’ll get this
finished so you can get back into the account and your
characters.

(how do i fix this if you don’t help me fix this?
( please)
let me have my account back. its a very old account.)

(how do i fix this if you don’t help me fix this? please
let me have my account back. its a very old account.)

2

Sorry to hear about your account being hacked.

Firstly … please remove your email address ( for your own safety) and if you reply to the ticket with the info asked for then Blizzard should be able to deal with it.

I hope it all works out :slight_smile:

2 Likes
3

You REALLY need to remove all your personal info, email and name from that post!

5 Likes
4

This needs to be through a ticket - not a response to an email. We don’t work through emails. Also, I’ve removed your personal info - not a good idea to have that on the net.

11 Likes
5

i do get an email from every hacked ticket i feel out with blizzard. they keep telling me the same thing. to change my email. i did and repeatedly sent it back. also how can i change my info when i can’t access the account?

6

Are you sending the requested info in a ticket? Do not respond with a reply to the email, you need to put that info into a ticket. You can reference the request, certainly - but it won’t be received through a reply email.

9 Likes
7

Try this link path to submit your ticket (please correct me if there is a better one, folks):

https://us.battle.net/support/en/verify?stateRef=/support/en/help/product/battlenet/316/979/solution

If you can’t log in, there is the option to submit it with a picture of your legal ID to push it through underneath the other verification options.

Good luck to you.

4 Likes
8

this is wrong. never give them your password. they do this to people and steal your account. it is dishonest. that is why you need an authencatior. go buy one. then they can’t steal anymore. people have been framed.

9

They no longer sell the physical version and stopped producing them many years ago. The mobile authenticator is 100% free and I greatly prefer it over the physical one that I used to have anyway :wink:

9 Likes