Blizzard Agent Goes To Sleep, Have Tried All Posted Methods, Unable to Submit Support Ticket

[Missedcrit-remulos]

I recently purchased the Epic pack for WoW Classic and then installed battle.net to download the game. The first time, it ran fine but got stuck when I tried installing WoW Classic from the bnet interface.

From then on, every time I open bnet, i see the error “Battle.net Update Agent went to sleep”.

Solutions I have already tried:

1. A response from a blizzard rep when someone else posted about the same issue (https://us.forums.blizzard.com/en/blizzard/en/blizzard/t/blizzard-agent-went-to-sleep-attempting-to-wake-it-up/4411/3). I tried this and it worked, but only until the next restart - and i was back to the same issue. Oh and I’ve also tried all the other solutions reported in that thread.

2. Clearing bnet cache from %appdata% and other hidden folders. This actually works, but again, it only works once. I have to do this every single time i try and open bnet.

3. Restarting the PC, restarting the router, reinstalling bnet. Didn’t work.

4. After trying pretty much every solution on your forums, I was accidentally able to start installing and playing WoW Classic a total of once. After that, the issue reappeared of course, and bnet is no longer recognizing anything was installed at all. It shows me Install button now instead of Play again. Any attempt to manually locate the game from bnet hasn’t helped. It just gets stuck when I select the folder with WoW Classic from within bnet.

If this cannot be resolved, kindly refund the amount charged for the Epic WoW Classic purchase I made. I returned to WoW after years only to face this storm of issues.

P.S. I tried submitting a support ticket but that isn’t working either, it says “You can’t submit this ticket. An error has occurred. This may be a temporary error, so please try again later.”. I have already tried editing my message to just one or two words and resubmitting fresh - nothing worked, so posting here.

[Elocin-mugthol]

It sounds like you have security software blocking things on your browser and also causing permissions issues on your drive. What you’re describing is an extreme version of those restrictions and not commonplace for wow players.

I recommend giving the ticket system another shot. Try opening it from your phone, a friend’s computer, or another Windows login.

[Missedcrit-remulos]

Thanks, I have already tried submitting support from a different device. Same issue.

Also, I do not have any security software installed except the default MS Defender. I have tried disabling the firewall completely; still didn’t help with the battle.net issue.

At a complete loss on how to proceed.

[Zenlaka]

Howdy Missedcrit,

It sounds like there may be multiple issues here. If the Blizzard app can’t locate the game after installing, make sure you are launching the Blizzard app as Admin.

However in the mean time, you should be able to launch Wrath WoW directly from the WoW/ _classic _ folder if it is fully installed and updated.

As for the ‘sleep’ errors and browser errors, if you see this happening on multiple computers using the same network, my guess would be something on the modem or ISP causing an issue.

We can continue troubleshooting to help pinpoint the problem but if you would like to request a refund instead, you can do that here. You may need to open that link from a mobile phone if you can’t open it on your computer.