or simply the fact that the system got flooded or people fabricated the story up and bombarded blizzard cs with complaints causing them to make a generic response saying they will look into it.
because I can tell you from my first hand experience, I had zero issues, and even got a confirmation email:
https://i.imgur.com/zUTutet.png
Rule of thumb… don’t blindly believe everything you see on the internet… Check these things out yourself and verify if real or not.