I tried deleting the cache file, uninstalling and reinstalling, rebooting my computer, etc. Is there a known issue with the latest version of Windows 10? I’m not having this problem with any other applications.
Hey there Zarathustraa,
Thanks for reaching out! This sort of sudden failure launching the Battle.net Desktop App can be caused by corrupted local Battle.net files which aren’t always fully removed with a traditional re-install. Try the steps below to ensure you’ve got a clean installation of the Battle.net Desktop App:
-
Uninstall the Blizzard Battle.net App (skip Step 6 for now, we will re-install later).
-
Next (before re-installing) let’s delete any Battle.net, Blizzard, and/or Blizzard Entertainment folders in the Windows temporary file locations below. If you don’t see all 3 folders in each location, that is okay—just delete the folders you have):
- Press Windows Key + R and type: %LOCALAPPDATA%. Delete any Battle.net, Blizzard, and/or Blizzard Entertainment folders.
- Repeat the process for %APPDATA%, %TEMP%, and %PROGRAMDATA%. Delete any Battle.net, Blizzard, and/or Blizzard Entertainment folders.
-
Finally, re-install the App.
If that doesn’t do the trick, please post a ‘DxDiag’ so we can further investigate the problem. Here are the instructions:
- Press Windows Key + R.
- Type DxDiag and press Enter.
- In the DxDiag window, click Save All Information.
- Name the file “dxdiag” and click Save
- Once you have that made, open the file. You’ll need to copy and paste the contents of the Text document into the post, and put four Tilde (~) marks above the DXDiag. It’ll look like this:
DXDiag goes here
If you have issues pasting here, please use Pastebin and post the link (ex: Pastebin (dot) com/123456).