Battlenet Friends list ingame missing

When I look at my friends list in-game. it is completely blank including my bnet friends. Any idea on how to fix this? Battlenet friends do not appear but reg in-game friends do.


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I have the same problem! It went missing a few days ago, but i haven’t logged on since 2/3. Logged on today and it is still MIA. I can still communicate via app, and it shows in game, but without a name attached to it. I cannot reply in-game at all. Have to go back to app.

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Hey there,

Let’s try cleaning up the Desktop Application and then the game client and see if that helps:

From here we need to manually clear the Battlenet Desktop Application and all supporting data from the system. This will not remove existing game clients.

  1. Open file explorer/file manager (Right Click Windows Start)
  2. Navigate to the folder where the desktop application would normally be installed. Delete that folder if it exists (usually program files x86)
  3. Type the following into the address bar (not the search bar): %APPDATA% and press enter.
  4. Delete the Bnet and blizzard folders inside the appdata folder if they exist.
  5. Repeat steps 3 and 4 with %PROGRAMDATA% %LOCALAPPDATA% and %TEMP%
  6. Empty the recycle bin.
  7. Now reinstall the app to the C: Drive.

If you have any addon managers installed. They are fine programs but they have the tendency to prevent our troubleshooting steps from working. Please uninstall them and leave them off your system until we have solved the problem.

Once that is confirmed, we need to delete the temporary game files to attempt to eliminate any corrupt data that might be affecting the client or characters. Your game will rebuild them when you next login but this will remove all installed addons. Please do not reinstall any addons until we know the issue is resolved:

Let’s reset the in game user options:

  1. Click the blue bnet icon on the bnet app.
  2. Choose settings, then game settings.
  3. Click the reset in game user options button under the correct game listing.
  4. Confirm the changes and close the window.

We will want to run the repair tool on the game client:

If that does not solve the issue then I recommend submitted a support ticket for further assistance:


Step 2 seems like someone’s gonna delete their entire program files x86 folder…


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