I have a guild member who would never do anything wrong, who went on vacation to another country and helped us raid while he was there. Got banned for real life currency trading (which he has not done) and keeps getting denied the chance to send his evidence of his vacation because his ban was upheld.
What kind of customer support is this? We have a group of 25 players who have been playing together in WoW for 3 years now and this is infuriating to every one of us.
It seems ridiculous to me that you would push someone’s appeals away when he is trying to prove he’s innocent.