I say this with the upmost respect. Can you please read my replies…
I have stated that the account action was reviewed and reversed after several appeals.
I have also stated that i understand bots are a problem.
I have also stated that i have received ZERO help in the slightest idea of what i did.
I have also stated that i just want an idea of what to do going forward because linking me the ToS is a joke.
How can you close my account for no reason. Tell me i did not get reported by players. Tell me not to ask again. Then reverse it when i ask again. Only to also tell me i was reported by players.
Explain to me how i am supposed to interpret this as a whole and understand what i did that was wrong to learn from it and not repeat the action/actions?
I write this as a serious question and a legitimate request for information form a single person that has useful information. I mean no disrespect to you, but you have not read 90% of what i said in this post.
All thats gona happen is this thread will be locked with no information on what triggered the ban i would highly recomend not reopening a new thread on the subject your not gona get the answer your looking. Just be glad they reduced the punishment.
This is absolutely a reasonable question. And it certainly would make sense to inform players what they did wrong so they don’t repeat it. Unfortunately, there is an element of the “player base” that use illicit methods routinely, knowing full well that what they are doing is in violation of the game rules. Many of these “players” are really just bot farms, and revealing exactly what they did to get caught would allow them to better evade detection. So Blizzard’s “reasons” for account action tend to be intentionally vague. Unfortunately, that means real players who genuinely did not know they were doing something illicit, won’t get the details on their infraction. Blizzard has determined that the benefits of keeping the bot farms in the dark about what triggered the detection outweighs the value of informing regular players in an effort to help them modify their game conduct to be aligned with game policies. That said, I believe MissBecky has pinpointed something here:
Take a look at any gameplay methods or 3rd party resources that you may be using to improve your efficiency. There might be something there that’s triggering the account action (either from player reports or from Blizzard’s detection program).
Appeal, or accept the current action taken against your account. Those are the only options at this time.
They will not tell you how they detect illicit programs. That is not information that anyone outside of the Hacks Team has, as it would undercut their attempts to detect and remove bots and bad actors. Check your PC for any tools that could automate and remove or disable them. This isn’t a chat infraction where the detection is plainly apparent, it was an action for cheating, and they have never and almost certainly will never give out detection methods.
For clarification, it was overturned to a 6 month because that is what we often do when the account is verified as not being purely exploitative but held by a real person, not a professional botter, etc… That should have probably done sooner.
I am sorry, Kadanetwo, but the appeals process isn’t a means to plead your case. It is an opportunity to have matter reviewed to check the evidence we found. Which in your case appears to have been verified several times.
I’m afraid we will not be able to provide details on what we found as providing such details would give an advantage to those who create and use exploitative programs to allow them to figure out what we detected and help them update their methods to better hide.