Hello,
I’m posting on behalf of two friends whose WoW Classic accounts were recently banned. Their BattleTags are:
• manutdfan#
• cityfan#
The stated reason for the bans was to “protect personal data.” To clarify the situation: both accounts were registered using fictitious names rather than real ones. This was a deliberate decision made after a previous security incident in which real personal data was compromised via WoW and Amazon accounts. The intent was purely to protect ourselves from future data breaches — not to deceive Blizzard or gain any in-game advantage.
Neither account has been involved in the use of hacks, cheats, bots, or any form of prohibited gameplay. The only rule that was violated, unknowingly, was Blizzard’s requirement to register with real names.
Our concern is with how this was handled:
- There was no warning, no request to update the account information, and no opportunity to correct the issue before a permanent ban was issued.
- When we contacted support, we were refused a clear explanation of the reasons for the ban.
- A proportionate response would have been to flag the accounts, request the missing information, and suspend access only until the issue was resolved — not a permanent ban with no path to appeal.
It is also worth noting that Blizzard’s own GDPR department has already verified that both accounts genuinely belong to my friends. Account ownership is therefore not in question — this is purely a matter of the name registration policy, nothing more.
We are based in Europe, and unfortunately our experience with EU support has been deeply frustrating. Every response we have received feels automated — as though we are communicating with a bot rather than a person who has actually read our case. We have not received any genuine engagement with the specific details of our situation, only a blanket refusal.
What makes this harder to accept is that we have seen multiple similar cases discussed on these forums where the issue was identified and resolved within minutes. Our case has dragged on with no progress, and the only answer we have received is an unconditional no.
We would like to respectfully request that a US-based GM review our case. We are not looking for special treatment — we are simply asking for a fair and genuine review by someone willing to look at the actual circumstances.
We are more than happy to provide any additional information or verification of account ownership that may be required. We acted in good faith to protect our own data and were not aware we were violating the terms of service in doing so.
Thank you for taking the time to read this.