Ability/Loot Lag on Oceanic Servers Despite Normal Latency

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822
I was having fun ever since bfa release however ever since a week or so ago have been encounter huge delays my typical latency is around 100-105ms but when i play BGs , WQ , Dungeons

The latency will rise like crazy to 200s and slowly adding up to 500s. It was fine before and even now i am leveling my other characters. The latency looks fine in the 100 range but i am having huge delays

As you know BFA expansion is quite a nightmare for some people who do not like GCDs and having that delay + GCD = GG

ps: Especially when my friends and i connect through another realm or something by doing WQ. We were unable to return our home world and frustrated with the huge lag. My friend eventually quit for the week
823
This is BFA zones mainly
Latency. Home: 15ms World: 16ms
About 2 secs to loot and use skills

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| dsldevice.gateway - 0 | 1032 | 1032 | 1 | 2 | 10 | 2 |
| No response from host - 100 | 207 | 0 | 0 | 0 | 0 | 0 |
| 144.130.210.210 - 0 | 1032 | 1032 | 3 | 4 | 30 | 6 |
|bundle-ether11.exi-core10.melbourne.telstra.net - 0 | 1032 | 1032 | 3 | 5 | 11 | 5 |
|bundle-ether12.chw-core10.sydney.telstra.net - 0 | 1032 | 1032 | 14 | 16 | 29 | 16 |
|10gigabitethernet7-1.chw45.sydney.telstra.net - 0 | 1032 | 1032 | 14 | 24 | 238 | 16 |
| equini3.lnk.telstra.net - 0 | 1032 | 1032 | 13 | 17 | 101 | 14 |
| xe-1-0-1.gw102.sy3.ap.equinix.com - 0 | 1032 | 1032 | 13 | 16 | 114 | 14 |
| 27.111.251.114 - 0 | 1032 | 1032 | 13 | 15 | 20 | 14 |
| 103.4.115.248 - 0 | 1032 | 1032 | 13 | 15 | 21 | 14 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
824
Voldun desert

war mode off

11/11

6 seconds loot lag, 5 seconds vendor lag, 3 - 6 seconds lag on casting. Note the responses and virtually zero packet loss.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 10.99.0.1 - 0 | 481 | 481 | 6 | 10 | 54 | 7 |
| No response from host - 100 | 96 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 96 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 96 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 96 | 0 | 0 | 0 | 0 | 0 |
| 59.154.142.42 - 1 | 473 | 471 | 8 | 12 | 34 | 17 |
| 220.101.73.6 - 1 | 473 | 471 | 8 | 13 | 43 | 11 |
| xe-1-0-0.gw101.sy1.ap.equinix.com - 0 | 481 | 481 | 8 | 13 | 77 | 10 |
| 27.111.240.17 - 1 | 473 | 471 | 8 | 12 | 46 | 13 |
| 27.111.251.106 - 2 | 461 | 456 | 8 | 11 | 31 | 12 |
| 103.4.115.248 - 1 | 473 | 471 | 8 | 12 | 36 | 8 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Time now 1127pm 6 Sept 2018. Not even peak time and this lag is crippling.
825
This is an absolute disgrace and your technical team should be ashamed and deeply deeply embarrassed.

100% not good enough.

Voldun is a mess and youll see here that it is not me.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| TELSTRA-GATEWAY - 0 | 159 | 159 | 0 | 0 | 3 | 0 |
| No response from host - 100 | 31 | 0 | 0 | 0 | 0 | 0 |
| 144.130.212.210 - 0 | 159 | 159 | 3 | 4 | 37 | 3 |
|bundle-ether6.woo-core1.brisbane.telstra.net - 0 | 159 | 159 | 3 | 6 | 47 | 5 |
|bundle-ether20.chw-core10.sydney.telstra.net - 0 | 159 | 159 | 14 | 16 | 60 | 15 |
|10gigabitethernet7-1.chw45.sydney.telstra.net - 0 | 159 | 159 | 13 | 23 | 268 | 14 |
| equini3.lnk.telstra.net - 0 | 159 | 159 | 13 | 16 | 75 | 14 |
| xe-0-0-0.gw101.sy1.ap.equinix.com - 0 | 159 | 159 | 15 | 18 | 61 | 23 |
| 27.111.240.17 - 0 | 159 | 159 | 13 | 15 | 57 | 14 |
| 27.111.251.106 - 0 | 159 | 159 | 15 | 16 | 55 | 16 |
| 103.4.115.248 - 0 | 159 | 159 | 15 | 17 | 59 | 16 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

I get the exact same result when i am not being bent over by your horrible servers.
826
Hi there Friends,

We are still working on this and gathering information. Please keep getting back to us with these reports as you see the problem on your realms.

To make information gathering more efficient, please tell us:
  • The Zone you are in
  • The character you are on
  • How long ago you had the issue
  • The Realm the affected character is on
  • If you are in a group or not
  • Is war mode on or off


You are not forgotten, we want to help here and are working hard on finding an answer for all of you. We have had a few fixes already that has resolved the problems for some, not all of our users.

* Note, this is for our users on Oceania Servers, if you are on another server, please make a new thread *

/Nathardrick

* Edit to add war mode option
827
Happens mostly on Kul'tiras absolute majority of the time. When US players comes to our servers (aside from their higher ping in general) they also feel this issue. Happens if you're in a group or not. Doesn't matter what character I'm on or even what faction or server I'm on in oceanic realms. For clarity, I've experienced this on saurfang & frostmourne. Basically opposite ends of the spectrum in terms of players on a server. As far as I'm aware this effects legitimately everyone, and this is based on guild, general, trade chat, etc.

This is just undeniably in my opinion, your servers can't handle requests fast enough so it's getting stuck processing things for ages.

Also while you're looking into this, can you re-enable putting us back on our own shard after we leave a group that took us to a US server? This used to be how it worked prior to prepatch, but hasn't since, pretty much like everything else in the prepatch that even 3 weeks into launch is broken.
828
09/06/2018 07:43 AMPosted by Nathardrick
Hi there Friends,

We are still working on this and gathering information. Please keep getting back to us with these reports as you see the problem on your realms.

To make information gathering more efficient, please tell us:
  • The Zone you are in
  • The character you are on
  • How long ago you had the issue
  • The Realm the affected character is on
  • If you are in a group or not


You are not forgotten, we want to help here and are working hard on finding an answer for all of you. We have had a few fixes already that has resolved the problems for some, not all of our users.

* Note, this is for our users on Oceania Servers, if you are on another server, please make a new thread *

/Nathardrick


both zone
all characters
almost a week
bartilas
will only affect when i join a group. When i leave the group but the lag stays until i am not playing the game for a long time to reset to home realm probably because it will just not go back to home realm
829
The Zone you are in:
All BfA zones. Sometimes switching to other BfA zones the lag seems to better. e.g if Drustvar is lagging, sometimes flying to other zone like Stormsong Valley or to Vol'dun via boat seems to fix the problem.

The character you are on:
All characters, be it main or alts, doing World quests or questing.

How long ago you had the issue:
Since launch.

The Realm the affected character is on:
Caelestrasz.

If you are in a group or not:
Solo or in group all affected. If soloing was ok, joining a group especially via World quest group finder will be affected.
830
I am also having the lag issues, it’s been pretty consistent since bfa release, always happens around peak time on frostmourne. I am in Nz so I normally get a couple hours with no lag after work but then once it gets to peak time in Aus the lag starts. It’s definitely only happening in the new BFA zones and now arathi.
I have logged one of my other accounts on my second screen and confirmed it does not lag when playing in legion zones while I am experiancing it on the other account at the same time.
831
After three weeks Blizzard still does not believe us that this is happening!!
Blizzards own network/server diagnostics will be picking this up.
Many people have been supplying information for three weeks and it seems this has been ignored.
I died the other night just while picking a herb....during the lag a mob had time to kill me while I was still looting the herb.
This has totally destroyed the experience of a new expansion for me and its time Blizzard stepped up to the mark and at least offered some kind of apology/compensation instead of just waiting for the server population to reduce and the issue to resolve itself.
832
Re my report as above

The Zone you are in - Voldun and Stormsong
The character you are on - Aehl and Mardok.
How long ago you had the issue - last night after 10pm
The Realm the affected character is on = Aman'Thul and Nagrand
If you are in a group or not - questing / world quests / solo.
833
Nathardrick: Please respond to tell me you have seen this:

in 2017 and early 2018 World of Tanks players reported server side lag and latency issues that were later tracked down to be an issue with Equinix.

http://forum.wotblitz.com/index.php?/topic/81897-got-lag-its-equinixgcores-fault/

Note this:

What you're seeing in that trace is packet loss on one of Equinix's core datacenter switches.


I dont know that this is the root cause, but the company is the same, the issue was server side lag. The issue was last year, and whilst I cant say whether or not this is relevant, there are common factors.

Hope this helps.
834
Is anybody actively experiencing this on any of their characters at this very moment? Right now we'd like to see if we can have someone hop in and reproduce as it's actively happening. We need this information to be posted ASAP when you see the issue - if possible while you're still on the same shard (i.e. don't zone once you see the issue. We know it's irritating lag to deal with, but we need to gather some data for the developers on this.) If I catch your post quickly enough I'll send someone to your shard and see if we can see the issue live.

I'm going to be keeping tabs on this thread until approximately 10 PM PDT, and depending on how much data we get between now and then we may work something out with our friends in EU to cover the gap. We want to get this diagnosed so we can provide some more useful info going forward.
835
Will they be testing from Aust? Or the US?
836
For the test we're running at the moment it's irrelevant, but we'll be testing from the US. Basically we're going to do a health check on the shard by porting to your character and forward the statistics to the devs so they can get an idea of what's actively happening there. We don't currently expect this is an ISP issue, which is why we're going with this.
837
I've been experiencing this issue in the evenings much like everyone else, pretty much every day I get on.
At the moment though, I've been on for a couple of hours (7 am - 9 am) and it's been perfect the entire time.
838
09/06/2018 03:30 PMPosted by Drakuloth
I'm going to be keeping tabs on this thread until approximately 10 PM PDT


Most (note, I say most) of us are experiencing this issue at around 5pm +10GMT time zone or AEST time zone. If my math is correct, 10pm in California will equate to roughly 3pm Oceanic time so the issues may not be as prevalent as they would be later on. At that point, passing it on to the EU team afterwards may help.

Another possibility is to keep an eye on this during the weekends as it's pretty consistent during those times due to everyone being off work. Our weekends (for the most part) start this evening Oceanic time (+10 GMT roughly) so you should be able to catch something going on then.

EDIT: Also, the issue appears to be spreading to Eastern Kingdoms due to the Warfront last night (around 7pm +10GMT) on the character Fortified on Saurfang, Western Plaguelands started experencing heavy lag similar to that of the lag in BfA zones. Something to keep an eye out for.
839
It’s normally occurs only evenings and weekends, everyone’s at work/school atm
840
Understood, just keep me posted. I'll be here for a bit yet and hopefully we can get some examples once people start coming back home. As earlier mentioned, we do have a backup plan if I can't catch it tonight. Thanks for the information however!
841
09/06/2018 04:55 PMPosted by Drakuloth
Understood, just keep me posted. I'll be here for a bit yet and hopefully we can get some examples once people start coming back home. As earlier mentioned, we do have a backup plan if I can't catch it tonight. Thanks for the information however!


Champion