Ability/Loot Lag on Oceanic Servers Despite Normal Latency

[Regulatory-barthilas]

Nobully has to be trolling. Nobody who has tried playing on an Oceanic server could be this obtuse.

[Llammy-nagrand (Llammy)]

The issue you are describing does not have anything to do with the primary issues being described in (again I will double down on this) the 2,100+ posts in this thread.

Please do not come here and say we have done NOTHING to work on this. By all means, go back and read all of the posts to find that we have done a lot to help assisting Blizzard to fix this problem. They stopped replying. Best thing we can do now is keep reminding them that YEP, it is still broken - no matter who decides to come here and suggest it is collectively all of Oceanic’s internet connections.

Fun fact too - there’s the exact same issue happening in the US realms, just no where near as often. I’m sure with their increased server capacity that probably just has a smidge to do with it. Additionally, I’m sure they’d also like this issue fixed so it stops happening for them too, even if it is more intermittent.

Please do not suggest that I am the one here causing any issues with solving this problem. If you want to go back and read those thousands of posts, you’ll have noticed I’ve been around for quite some time too.

[Nobully-blackrock (Nobully)]

@Zuvykree

We are currently investigating this issue and need more information to narrow down the problem. When the issue is occurring please run a WinMTR to host IP: 103.4.115.248 for 10 minutes. Post the results back here within code blocks </>. Other information we would like to know:

• Does this latency only occur in Battle for Azeroth zones or anywhere in game?
• When the latency is occurring what does your Home/World latency report. You can see this by placing your mouse over the red question mark next to your bags.

This information will help us greatly! Just make sure to collect it when the issue is at it’s worst and during the time frame stated.

when that was posted, there was over 300 complaints, yet only 38 people were willing to submit any information in an attempt to try and pinpoint issues.

@Lantrasau

we will continue collecting and aggregating them until the network guys tell us we have enough. Please keep in mind that 38 out of a much larger volume of connections is a very small ratio.

Additionally, the more recent the data is, the more valuable it tends to be

this thread is from 2 years ago, and the 38 submissions are not recent.

@Llammy-nagrand

Fun fact too - there’s the exact same issue happening in the US realms, just no where near as often.

i play on au and na realms.
i’ve not experienced any issues aside from the ones which have an obvious cause, and i can rectify by re-logging.

I’m not going to continue this back and forth.
Either submit the info, or don’t.
I can’t force you to help yourself.

good luck with it.

[Llammy-nagrand (Llammy)]

@Drakuloth

Incoming testers. You may be messaged in game. Anybody else seeing issues let us know!

For anyone else curious, they were doing direct tests on faulting shards last time Blizzard replied to this thread. No response since.

Please don’t get discouraged by people who haven’t experienced the issue, and therefore say it doesn’t exist. They know not what they speak - but that’s okay, we know what’s wrong and we’re here to remind Blizzard that they need to get back to us, too. =)

[Namanari-nagrand (Namanari)]

Clutching at straws much? You arent reading many comments are you. This issue has nothing to do with internet connections, problems are all server side. Which is why nothing was done to fix it when it first happened. And why nothing will be done to fix it now.

[Skeptikk-amanthul (Skeptikk)]

I can’t believe this thread is still active from 2018…

Home 17ms/ World 19ms.

4-5 second ability delay with looting and attacks ect.
Currently in Ardenweald

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - %	Sent	Recv	Best	Avrg	Wrst	Last
RT-AX56U-CDD0 - 0	355	355	0	0	10	0
10-20-25-204.tpgi.com.au - 0	355	355	4	4	20	5
27-32-160-196.static.tpgi.com.au - 0	355	355	4	5	32	5
203-219-107-206.static.tpgi.com.au - 0	355	355	4	5	34	5
Bundle-Ether-13.win-edge901.melbourne.telstra.net - 0	355	355	4	6	24	5
bundle-ether11.win-core10.melbourne.telstra.net - 0	355	355	4	6	36	15
bundle-ether12.ken-core10.sydney.telstra.net - 0	355	355	16	18	31	19
bundle-ether1.oxf-gw10.sydney.telstra.net - 0	355	355	15	17	32	17
203.50.13.94 - 0	355	355	16	18	32	19
i-91.sydo10.telstraglobal.net - 0	355	355	15	16	42	17
unknown.telstraglobal.net - 0	355	355	18	22	106	19
137.221.85.35 - 0	355	355	17	26	139	18
et-0-0-0-pe02-eqsy4.as57976.net - 0	355	355	16	19	92	18
103.4.115.248 - 0	355	355	15	16	27	16
________________________________________________	______	______	______	______	______	______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

[Monberaux-amanthul]

Same issue described by others here, input lag and loot lag with normal MS.

Server barthilas,

25ms home
27ms world

WinMTR Statistics

WinMTR statistics

Host	%	Sent	Recv	Best	Avrg	Wrst	Last
192.168.1.1	0	537	537	0	0	3	0
96.103.134.203.core.vocus.network	0	537	537	5	10	23	9
ae2-14.per01.brispri.qld.vocus.network	0	537	537	7	12	35	11
156.12.134.203.core.vocus.network	0	537	537	8	14	53	8
be106-99.bdr01.bne11.qld.vocus.network	0	537	537	8	11	37	12
be203.lsr01.bris.qld.vocus.network	0	537	537	25	28	52	27
be801.lsr01.brdg.nsw.vocus.network	0	537	537	25	29	55	30
be220.cor01.syd11.nsw.vocus.network	0	537	537	23	28	40	30
be100.bdr02.syd03.nsw.vocus.network	0	537	537	25	28	58	26
57976.syd.equinix.com	0	537	537	25	32	95	30
et-0-0-49-br02-eqsy4.as57976.net	0	537	537	22	33	160	72
et-0-0-0-pe02-eqsy4.as57976.net	0	537	537	21	30	95	28
103.4.115.248	0	537	537	21	28	54	29

[Thaumïel-kelthuzad]

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

Host - %	Sent	Recv	Best	Avrg	Wrst	Last
192.168.1.1 - 0	646	646	0	0	3	0
No response from host - 100	130	0	0	0	0	0
096-034-055-196.biz.spectrum.com - 0	646	646	5	10	44	8
dtr01hlbomo-bue-2.hlbo.mo.charter.com - 0	646	646	5	11	43	9
crr02olvemo-bue-40.olve.mo.charter.com - 0	646	646	6	12	45	11
bbr01olvemo-bue-70.olve.mo.charter.com - 0	646	646	6	14	82	10
bbr02chcgil-bue-2.chcg.il.charter.com - 0	646	646	14	21	56	22
bbr02ashbva-bue-3.ashb.va.charter.com - 0	646	646	41	48	77	46
prr01ashbva-bue-6.ashb.va.charter.com - 0	646	646	37	45	115	46
eqix-dc2.telstra.com - 0	646	646	99	106	173	103
i-91.tlot-core02.telstraglobal.net - 0	646	646	77	84	107	83
i-25.sydp-core04.telstraglobal.net - 0	646	646	210	216	242	216
i-91.sydp10.telstraglobal.net - 0	646	646	210	216	282	217
unknown.telstraglobal.net - 0	646	646	211	220	313	216
et-0-0-49-br02-eqsy4.as57976.net - 0	646	646	211	226	410	215
et-0-0-0-pe02-eqsy4.as57976.net - 0	646	646	219	227	337	227
103.4.115.248 - 0	646	646	211	215	246	219
________________________________________________	______	______	______	______	______	______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Home MS - 17
World MS - 17

Lag happens for all actions in Ardenweald, Revendreth, Maldraxxus, Oribos, Bastion and The Maw.

[Skarb-amanthul]

WinMTR Statistics

WinMTR statistics

Host	%	Sent	Recv	Best	Avrg	Wrst	Last
fritz.box	0	624	624	0	0	0	0
100.80.0.1	0	624	624	54	73	184	74
No response from host	100	125	0	0	0	0	0
cgnat.yourdc-haw.ade.aussiebb.net	0	624	624	56	72	187	63
be10-3999.core1.yourdc-haw.adl.aussiebb.net	0	624	624	60	72	181	64
be1.core2.yourdc-haw.adl.aussiebb.net	0	624	624	77	92	210	93
be3.core2.yourdc-ed.adl.aussiebb.net	0	624	624	78	92	209	86
be1.core1.yourdc-ed.adl.aussiebb.net	0	624	624	79	91	208	88
be7.core2.nextdc-s1.syd.aussiebb.net	0	624	624	74	91	221	95
be2.core2.vdc01.syd.aussiebb.net	0	624	624	80	91	209	91
be1.core1.vdc01.syd.aussiebb.net	0	624	624	76	92	218	89
be5.core1.equinix-sy1.syd.aussiebb.net	0	624	624	78	92	214	85
119-18-32-195.cust.aussiebb.net	0	624	624	79	96	214	107
et-0-0-49-br02-eqsy4.as57976.net	0	624	624	75	102	218	85
et-0-0-0-pe02-eqsy4.as57976.net	0	624	624	75	94	233	88
103.4.115.248	0	624	624	75	92	217	87

Lag and disconnects happen in all Shadowlands zones.

Booted from game at approx 75% load in for some dungeons, I don’t know the names, because I cant get into them.

I would like to add, this is not an issue on the client end. This is a Blizzard issue and its happening to a very large number OCE of players.

Please fix

[Keruni-argent-dawn]

Been having this issue for a few days now. It’s not my connection, it’s not my PC, it’s not on my end at all, the evidence of many others having the same issue points to an issue on Blizzard’s end.

Charging us Australian’s an increased amount per month and we are now receiving a worse service. I have a 6 month sub I’m about to request a refund on because this game is literally unplayable.

1. Lag in zones while the game reports 19ms
2. Disconnected when loading into dungeons
3. Character not found issues
4. Lagging out when using flight paths in most Shadowlands zones

This is not worth even $10/mo at this rate.

[Wadafook-barthilas]

My traceroute to US Central/West. Hope it helps… I am in Malaysia btw, not Australia and have same issue.

------------------

Tracing route to 137.221.105.2 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2     2 ms     2 ms     1 ms  202.187.48.1
  3     *        *        *     Request timed out.
  4     *        *        *     Request timed out.
  5     3 ms     3 ms     3 ms  223.28.43.70
  6    43 ms    43 ms    43 ms  203.208.131.161
  7   195 ms   195 ms   196 ms  203.208.172.154
  8   196 ms   196 ms   195 ms  203.208.171.117
  9   186 ms   186 ms   186 ms  las-b21-link.telia.net [213.248.83.124]
 10   181 ms   181 ms   186 ms  blizzard-ic-348621-las-b21.c.telia.net [62.115.178.201]
 11   199 ms   210 ms   226 ms  ae1-br01-eqla1.as57976.net [137.221.68.33]
 12     *        *        *     Request timed out.
 13   196 ms   196 ms   196 ms  et-0-0-0-pe04-swlv10.as57976.net [137.221.83.87]
 14   192 ms   191 ms   192 ms  las-swlv10-ia-bons-04.as57976.net [137.221.66.23]
 15   191 ms   191 ms   191 ms  137.221.105.2

Trace complete.

-----

Tracing route to 24.105.62.129 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2     2 ms     2 ms     2 ms  202.187.48.1
  3     *        *        *     Request timed out.
  4     *        *        *     Request timed out.
  5    38 ms     3 ms     3 ms  223.28.43.70
  6    43 ms    43 ms    43 ms  203.208.131.161
  7    48 ms    48 ms    49 ms  203.208.158.186
  8    41 ms    41 ms    41 ms  203.208.158.18
  9   193 ms   193 ms   193 ms  203.208.172.146
 10   195 ms   194 ms   194 ms  203.208.171.118
 11     *        *        *     Request timed out.
 12   194 ms   189 ms   189 ms  ae14.cs1.lax112.us.eth.zayo.com [64.125.27.40]
 13   190 ms   192 ms   187 ms  ae2.cs1.sjc2.us.eth.zayo.com [64.125.28.144]
 14   202 ms   193 ms   193 ms  ae3.cs1.sea1.us.eth.zayo.com [64.125.29.43]
 15   193 ms   193 ms   193 ms  ae27.mpr1.sea1.us.zip.zayo.com [64.125.29.1]
 16   212 ms   212 ms   212 ms  six.blizzardonline.net [206.81.81.122]
 17   246 ms   246 ms   261 ms  ae1-br02-eqse2.as57976.net [137.221.73.35]
 18     *        *        *     Request timed out.
 19   241 ms   241 ms   241 ms  et-0-0-1-pe04-eqch2.as57976.net [137.221.69.79]
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

[Zaenda-caelestrasz]

@Nobully-blackrock

they’ve already asked for it.

It affects 100% of players regardless of ping. All they need to do is simply login and play. No one at Blizzard needs any information from us. Just go to Ardenweld at anytime day or night, warmode on or off, and you’ll get it too.

[Nukezz-barthilas]

This is really getting bad now, still have not been able to random queue at all so far because you WILL be disconnected, then unable to load in until your character eventually times out.

General lag running around any of the zones is commonplace even if your home and world ms is under 20. This is not a client issue, its us paying the Oceanic tax of being neglected - god forbid all of NA had these issues they would be investigating.

This has been an issue for 2+ years now for us, it kind of just got abit better before SL because people stopped playing, meaning less load. Now that SL is the new hotness, its really showing how unstable the servers really are. Joining anyone in US whether through LFG or random dungeon/battleground is basically playing russian roulette on if you will DC or not. Cant queue PVP as you are guaranteed to be linked to a US player, meaning you will get the infinite loading screen, have to Alt+F4 then sit there to connect to your character with their newly rewarded Deserter debuff. Wait 15 minutes to do it all again.

Ive tweeted all of these + many of the Oceanic General Forum links to BlizzardCS saying there is massive issues for Oceanic players and have had 0 response on any of them.

[Bermako-amanthul (Bermako)]

I can now with confidence state that I am having less lag on a 200+ms US server then on my 50ms OCE server.
Can we please get someone to look into this, or at least get some feedback if someone is already looking into it. It is really frustrating.

[Raspûtin-amanthul]

Seconding the request for feedback. It’s borderline unplayable during peak hours. I’m currently seeing at least a second of difference between key press and the ability firing.

As plenty of other people have mentioned an MTR isn’t going tp help. It’s great for spotting packet loss, or if there is a bad hop but this is almost definitely related to server load.

[Kuddy-amanthul]

Getting to the point where it may be time to start asking for refunds - consumer protections in Australia and NZ are pretty clear cut around these sorts of things.

[Magnet-khazgoroth]

I refunded today. If Blizzard wants to charge $90+ then up the subscription cost they need to make it worth my money.

[Kneeshooter-amanthul (Kneeshooter)]

I must admit this is getting in the territory of providing an unsatisfactory gameplay experience which would perfectly justify a complaint. When you are disadvantaged against non-Oceanic players with what is effectively an added layer of global cd, it is providing a substandard game.

They need to fix this or a lot of people here will be talking to the Office of Fair Trading.

[Joseyposey-khazgoroth]

Same problems for me. I turned off addons and still saw issues.

[Gabrindael-saurfang]

I’m at the point where I’m going to tell my current raid group on Saurfang I can’t raid with them and just play on my original US server as I don’t have any lag there. This is WAY worse (at least for me) than the start of BfA and it’s fing pathetic. You’re a BILLION dollar business, Blizzard. Get your s*** together!