Ability/Loot Lag on North American Servers Despite Normal Latency

Angsonie-stormrage · February 14, 2019, 11:42pm

Just closed my ticket with the GM/Techs. Super helpful people, sadly none of the options they gave me helped me in my situation! They just told me to keep an eye on this thread and see if the developers fix it. I’ll post my WINMTR so they will have more information to work on and maybe someone can look at my own WINMTR and give me a personal fix if it is not the same bug I think it is.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - %	Sent	Recv	Best	Avrg	Wrst	Last
10.0.0.1 - 1	520	519	1	10	33	17
96.120.64.97 - 1	516	514	7	9	35	12
162.151.171.173 - 1	516	514	7	10	33	10
be-317-ar01.needham.ma.boston.comcast. net - 0	523	523	12	15	36	14
be-7015-cr02.newyork.ny.ibone.comcast. net - 0	523	523	18	21	69	23
be-10396-pe01.60hudson.ny.ibone.comcast. net - 1	512	509	18	20	35	20
50.208.232.150 - 1	520	519	18	21	60	19
ae1-br01-eqny8.as57976. net - 1	516	514	37	42	165	43
et-0-0-2-br02-eqch2.as57976. net - 1	520	519	37	44	211	42
be2-pe01-eqch2.as57976. net - 1	520	519	38	40	63	40
24.105.62.129 - 1	520	519	37	39	60	39
________________________________________________	______	______	______	______	______	______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Taisho-thrall · February 15, 2019, 12:47am

I’m getting the same strange lag. Latency is usual 30ms, 97 fps, but I’m stuttering while I walk or do anything really. Then out of nowhere everyone is running in place except me. Very long lag to log out and back in and it’s fine for awhile. I ran Win MTR for a few mins:

|------------------------------------------------------------------------------------------|| WinMTR statistics |

Host - %	Sent	Recv	Best	Avrg	Wrst	Last
FIOS_Quantum_Gateway.fios-router.home - 0	410	410	0	0	6	0
24.105.62.129 - 0	411	411	4	12	67	5
________________________________________________	______	______	______	______	______	______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

I’m on Verizon, NYC, Thrall server.

Enchanting-dalaran · February 15, 2019, 3:29am

Still happening. 44ms latency but instant casts can take 5 seconds. World PVP impossible at times.

Bluespirit-dunemaul · February 15, 2019, 4:21am

I couldn’t even loot yesterday, something is terribly wrong with the BFA servers, Legion was so much better.

Biih-thunderlord · February 15, 2019, 3:19pm

I began having this issue yesterday (2/14) in the evening; no issues in the morning. It is continuing this morning (2/15). The lag spikes last as long as 15sec. Occurs during normal activity, questing in Westfall open world and combat, looting, etc. No other games or software appears effected.

Server: Thunderlord
Latency: stays around 30MS Home/World
WiFi connection
AddOns: NPC_Scan, MapCoords

Judex-dalaran · February 21, 2019, 2:10pm

Still nothing eh?

Andrewg-korialstrasz · February 21, 2019, 9:05pm

Dunno seems to of improved for me at least. It was real bad for me for many months but seems to be getting better.

Darlok-stormrage · February 22, 2019, 2:15am

Same problem. I had Verizon Fios in NYC for a few years and never once had a latency issue. I moved further upstate and switched to Spectrum as it was the only provider available here and am having identical issues. After not being able to cast certain skills for 10-20 seconds… I get disconnected… I reconnect back and then disconnected again… Discord and Twitch works fine but WOW drops me. This happens a few times a day, usually in the peak hours… MY Report is giving a traceroute of 1k-4k ms pings on some HOPS… Here’s the details…

2 Pics of running MTR program for 10 mins and 25 mins to us.battle.nt (I play on Stormrage with 40 ms ping)
WinMTR statistics |

| router.charter.nt - 0 | 582 | 582 | 0 | 0 | 2 | 0 |

| cpe-68-174-56-1.hvc.res.rr.cm - 0 | 582 | 582 | 7 | 18 | 62 | 16 |

| agg62.sgrtny1302h.nyc.rr.cm - 0 | 582 | 582 | 16 | 53 | 322 | 33 |

| agg26.sctwny0101r.nyc.rr.cm - 0 | 582 | 582 | 10 | 19 | 39 | 16 |

| agg64.nyquny9101r.nyc.rr.cm - 0 | 582 | 582 | 16 | 26 | 48 | 23 |

|bu-ether25.nycmny837aw-bcr00.tbone.rr.cm - 0 | 582 | 582 | 14 | 26 | 48 | 24 |

|bu-ether11.nwrknjmd67w-bcr00.tbone.rr.cm - 0 | 582 | 582 | 21 | 31 | 49 | 25 |

| 107.14.17.239 - 0 | 582 | 582 | 22 | 32 | 46 | 27 |

| 66.109.5.117 - 0 | 582 | 582 | 15 | 27 | 54 | 23 |

| 66.109.9.155 - 0 | 582 | 582 | 19 | 28 | 53 | 23 |

| ae1-br01-eqdc2.as57976.nt - 0 | 581 | 581 | 80 | 97 | 212 | 97 |

| et-0-0-2-br01-eqch2.as57976.nt - 1 | 567 | 566 | 86 | 152 | 3735 | 103 |

| 137.221.65.132 - 0 | 581 | 581 | 86 | 107 | 883 | 97 |

| et-0-0-2-br01-eqla1.as57976.nt - 2 | 529 | 520 | 90 | 180 | 3167 | 2132 |

| be1-pe01-eqla1.as57976.nt - 0 | 581 | 581 | 86 | 96 | 111 | 95 |

| lax-eqla1-ia-bons-01.as57976.nt - 0 | 581 | 581 | 81 | 94 | 112 | 96 |

| 10.104.5.38 - 12 | 393 | 347 | 87 | 97 | 114 | 93 |

| 24.105.29.40 - 0 | 581 | 581 | 81 | 93 | 109 | 94

Here’s after running it for 25 mins…

| WinMTR statistics |

|------------------------------------------------|------|------|------|------|------|------|

| router.charter.nt - 0 | 2052 | 2052 | 0 | 0 | 2 | 1 |

| cpe-68-174-56-1.hvc.res.rr.cm - 0 | 2052 | 2052 | 5 | 17 | 69 | 15 |

| agg62.sgrtny1302h.nyc.rr.cm - 1 | 2049 | 2048 | 15 | 49 | 330 | 29 |

| agg26.sctwny0101r.nyc.rr.cm - 0 | 2052 | 2052 | 8 | 19 | 39 | 18 |

| agg64.nyquny9101r.nyc.rr.cm - 0 | 2052 | 2052 | 13 | 26 | 50 | 23 |

|bu-ether25.nycmny837aw-bcr00.tbone.rr.cm - 0 | 2052 | 2052 | 14 | 26 | 48 | 27 |

|bu-ether11.nwrknjmd67w-bcr00.tbone.rr.cm - 0 | 2052 | 2052 | 17 | 31 | 57 | 25 |

| 107.14.17.239 - 0 | 2052 | 2052 | 16 | 31 | 47 | 31 |

| 66.109.5.117 - 0 | 2052 | 2052 | 15 | 30 | 118 | 24 |

| 66.109.9.155 - 0 | 2052 | 2052 | 16 | 27 | 75 | 25 |

| ae1-br01-eqdc2.as57976.nt - 0 | 2052 | 2052 | 80 | 95 | 381 | 90 |

| et-0-0-2-br01-eqch2.as57976.nt - 1 | 1956 | 1941 | 86 | 143 | 4677 | 93 |

| 137.221.65.132 - 0 | 2052 | 2052 | 86 | 103 | 1220 | 96 |

| et-0-0-2-br01-eqla1.as57976.nt - 1 | 1943 | 1924 | 86 | 147 | 4834 | 94 |

| be1-pe01-eqla1.as57976.nt - 0 | 2052 | 2052 | 86 | 96 | 112 | 96 |

| lax-eqla1-ia-bons-01.as57976.nt - 0 | 2052 | 2052 | 81 | 93 | 112 | 91 |

| 10.104.5.38 - 50 | 688 | 347 | 87 | 97 | 114 | 93 |

| 24.105.29.40 - 0 | 2052 | 2052 | 80 | 92 | 109 | 88

btw… cm = com and nt = net

Judex-dalaran · February 28, 2019, 12:50pm

Bump. I would add information about servers, times and characters but I don’t have a subscription at this point so I’m not playing and therefore can’t supply it but I want to come back. I like WoW, I want to play but I’m not paying for a broken game world. I mean, come on, are you guys going to make me beg?

Tratt-proudmoore · February 28, 2019, 2:01pm

Hi Judex

You would want to start your own troubleshooting thread. Paste a WinMTR test. Spectrum/Blizzard connections were showing up on here last week. Those seem to be resolved.

The instructions are on this Blizzard Support page:

Once you have the tool open enter the IP number for the server group you play on in the WinMTR box then hit start.

24.105.62.129

(include periods)

Leave it run for 5 minutes or so. Doesn’t matter if you are playing or not. Then use the button that copies Text to your clipboard. Paste that on your thread here

*Please don’t code block the WinMTR report - makes things hard to read.

Judex-dalaran · February 28, 2019, 2:06pm

Why would I want to start my own, new thread?? We’ve been told by Blues that this is the official place to post for this problem, creating a new thread would just get it locked and someone telling me to post here. I’m talking about the same ability lag issue that I and others have been dealing with for months now, this isn’t an ISP or region specific issue that has just cropped up, this is the sharding issue.

Judex-dalaran · February 28, 2019, 2:20pm

But to show I’m willing to do my part here you go, my MTR to the West US.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - %	Sent	Recv	Best	Avrg	Wrst	Last
192.168.0.1 - 29	274	195	1	4	103	1
68.149.96.1 - 24	303	231	0	24	524	13
rc3ar-tge0-13-0-1-1.ed.shawcable .net - 18	352	292	0	23	208	15
66.163.70.129 - 19	341	279	0	23	170	14
rc3no-be6.cg.shawcable .net - 21	324	257	0	26	187	21
rc2wt-be100.wa.shawcable .net - 17	354	295	0	41	131	30
rc6wt-tge0-10-0-11.wa.shawcable .net - 25	299	226	0	42	182	35
ae1-br01-eqse2.as57976 .net - 34	254	170	0	73	212	65
xe-0-0-0-1-br01-eqsv5.as57976 .net - 1	581	579	60	72	236	70
xe-0-0-1-1-br02-eqla1.as57976 .net - 17	358	300	0	77	444	88
et-0-0-29-br01-eqla1.as57976 .net - 28	282	205	0	103	562	68
et-0-0-2-br01-swlv10.as57976 .net - 15	368	314	0	108	4115	78
et-0-0-31-pe01-swlv10.as57976 .net - 31	264	183	0	72	284	66
las-swlv10-ia-bons-02.as57976 .net - 37	238	150	0	70	183	62
137.221.105.2 - 32	262	180	0	70	163	63
________________________________________________	______	______	______	______	______	______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Tratt-proudmoore · February 28, 2019, 2:22pm

You have serious packet loss and latency starting on the home network. 29% packet loss and a spike of 100ms on the router/modem. Is this a wireless connection?

Judex-dalaran · February 28, 2019, 2:24pm

Yes it is.

Tratt-proudmoore · February 28, 2019, 2:31pm

Are you able to test with a Ethernet cable. You might also try toggling between 2.4 and 5.0 Ghz if those are available.

(See this is a good example of why folk should start there own threads. Your issue has nothing to do with the game issue that this mega thread developed into - which now seems to be mostly solved)

Judex-dalaran · February 28, 2019, 2:36pm

So the mounted but not on a mount, ability lag, paladin abilities not generating power etc. that I and everyone else in this thread have been complaining about all come down to my router?! Good news everyone!

Sarcasm aside, the issues happen here on two different PCs, one wireless and one wired direct, as well as at work and friends houses on my laptop. I’ve done a complete uninstall of WoW and Curse after which I’ve drive a fresh install of WoW without reinstalling Curse and this still happened.

Lewdest-kelthuzad · February 28, 2019, 2:43pm

I wish it was solved. I started having the same problem 3 months ago, made a thread on tech support forums that ended up being ignored or unhelpful, ended up having to unsubscribe because I couldn’t even play the game. I come back 3 months later and I’m still having the same issue with WoW only. I can play games hosted in other countries with less latency than playing a server that’s a couple hundred miles from my house.

Tratt-proudmoore · February 28, 2019, 2:47pm

I can only tell you what I see. I’ve been looking at WinMTR on this forum for many years. This has all the looks of a home network issue. We should look at a WinMTR run over Ethernet cable.

Run a Tracert test next as well.

That test will drop a file called tracert.txt on our C: drive. It doesn’t go into any particular folder. You need to hunt it down there.

Judex-dalaran · February 28, 2019, 2:58pm

Sure, I’ll do those for you tonight. In the mean time make sure that server team is working on the sharding problem we’ve been told exists but hasn’t been fixed yet!

Tratt-proudmoore · February 28, 2019, 3:01pm

Hi Lewdest

I wasn’t able to locate your previous posts. Go ahead and make a new troubleshooting thread. Run the WinMTR and Tracert tests I linked above.