8/19 - Stuck at Logging in to game server

Over and hour since the last post on Twitter and not a peep, if you’ll pardon the pun, since.
Blizzard CS - The Americas Retweeted Blizzard CS - The Americas
Our teams continue to investigate the login issues that are affecting some users. Thank you to everyone who has joined the Technical Support discussion topics to share your connection details!

if you look at old threads that have either similar error codes or the same , they say to use vpn

Blank character login screen

Tracing route to 24.105.30.129 over a maximum of 30 hops

  1     3 ms     3 ms     1 ms  192.168.43.1 
  2    71 ms    48 ms    65 ms  153.sub-69-83-242.myvzw.com [69.83.242.153] 
  3    76 ms    71 ms    62 ms  10.10.10.1 
  4    81 ms    73 ms    76 ms  70.sub-69-83-158.myvzw.com [69.83.158.70] 
  5    53 ms    59 ms    52 ms  114.sub-69-83-158.myvzw.com [69.83.158.114] 
  6    87 ms    38 ms    41 ms  88.sub-69-83-158.myvzw.com [69.83.158.88] 
  7    79 ms    41 ms    72 ms  129.sub-66-174-24.myvzw.com [66.174.24.129] 
  8    47 ms    56 ms    49 ms  et-1-0-0.GW5.POR3.ALTER.NET [157.130.179.153] 
  9    93 ms    77 ms    63 ms  0.ae2.BR3.SEA1.ALTER.NET [140.222.0.241] 
 10   165 ms   135 ms   137 ms  sea-b2-link.telia.net [80.239.194.70] 
 11   136 ms    82 ms    96 ms  sjo-b21-link.telia.net [62.115.118.169] 
 12   158 ms   174 ms   163 ms  las-b21-link.telia.net [62.115.116.41] 
 13   113 ms    75 ms    67 ms  blizzard-ic-348621-las-b21.c.telia.net [62.115.178.201] 
 14   847 ms   662 ms   178 ms  ae1-br01-eqla1.as57976.net [137.221.68.33] 
 15   107 ms    75 ms    77 ms  be1-pe01-eqla1.as57976.net [137.221.68.67] 
 16   108 ms    67 ms    78 ms  lax-eqla1-ia-bons-02.as57976.net [137.221.66.3] 
 17    83 ms    76 ms   107 ms  24.105.30.129

i use btguard vpn, using a server connecting trough Canada

i have a ping of 100ms ingame and i’m connecting from Colombia

Tracing route to 24.105.62.129 over a maximum of 30 hops

  1   102 ms    97 ms    98 ms  192.168.9.1
  2    98 ms   103 ms   109 ms  104.254.90.81
  3   129 ms   102 ms   101 ms  te0-0-2-1.225.nr11.b010988-1.yyz02.atlas.cogentco.com [38.104.156.9]
  4    97 ms    97 ms   104 ms  te0-0-0-1.agr14.yyz02.atlas.cogentco.com [154.24.54.41]
  5    98 ms   103 ms    98 ms  te0-9-1-9.ccr32.yyz02.atlas.cogentco.com [154.54.43.169]
  6   125 ms   113 ms   121 ms  be2994.ccr22.cle04.atlas.cogentco.com [154.54.31.233]
  7   122 ms   110 ms   113 ms  be2718.ccr42.ord01.atlas.cogentco.com [154.54.7.129]
  8   113 ms   113 ms   113 ms  be2766.ccr41.ord03.atlas.cogentco.com [154.54.46.178]
  9   116 ms   116 ms   114 ms  38.104.102.29
 10   114 ms   114 ms   123 ms  ae1-br02-eqch2.as57976.net [137.221.69.35]
 11   116 ms   111 ms   125 ms  be2-pe01-eqch2.as57976.net [137.221.69.71]
 12   127 ms   115 ms   128 ms  chi-eqch2-ia-bons-02.as57976.net [137.221.66.11]
 13   119 ms   113 ms   114 ms  24.105.62.129

this has happened a few times before , its just rare

209.188.77.235
When logged into server and after choosing character the program locks up on loading screen.

Tracing route to 24.105.30.129 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  DeviceDHCP.Home [192.168.1.1] 
  2     *        *        *     Request timed out.
  3     4 ms     3 ms     3 ms  209-188-79-254-host.drtel.net [209.188.79.254] 
  4     3 ms     3 ms     3 ms  10.100.1.241 
  5    10 ms     8 ms     8 ms  216.147.160.14 
  6    13 ms    13 ms    13 ms  216.147.164.82 
  7    14 ms    14 ms    15 ms  66.97.224.117 
  8    25 ms    18 ms    75 ms  ae51.bar2.Minneapolis2.Level3.net [4.15.187.205] 
  9     *        *       27 ms  ae-1-3508.ear7.Chicago2.Level3.net [4.69.142.174] 
 10    29 ms    63 ms    27 ms  BLIZZARD-EN.ear7.Chicago2.Level3.net [4.7.196.134] 
 11    67 ms    67 ms    67 ms  ae1-br01-eqch2.as57976.net [137.221.69.33] 
 12    85 ms    67 ms    67 ms  137.221.65.132 
 13    69 ms    68 ms    67 ms  et-0-0-2-br01-eqla1.as57976.net [137.221.65.68] 
 14    68 ms    67 ms    68 ms  be1-pe01-eqla1.as57976.net [137.221.68.67] 
 15    68 ms    67 ms    67 ms  24.105.30.129 

Trace complete.
  MTR:
  Start: Mon Aug 19 17:28:21 2019 Blizzard  1.|-- Blizzard                        0.0%    10    
  0.3   0.3   0.2   0.4   0.0
    2.|-- 24.105.18.131                        0.0%    10    0.6   0.9   0.5   3.6   0.9
    3.|-- 137.221.105.12                       0.0%    10    0.6   0.6   0.5   0.9   0.0
    4.|-- 137.221.66.16                        0.0%    10    0.8   5.8   0.8  39.1  11.9
    5.|-- 137.221.83.66                        0.0%    10    1.4  12.7   1.3  71.7  21.9
    6.|-- 137.221.65.68                        0.0%    10   22.8  38.8   5.6 172.4  54.0
    7.|-- 137.221.68.32                        0.0%    10    5.9   7.6   5.8  21.6   4.9
    8.|-- 4-1-3.ear3.LosAngeles1.Level3.net    0.0%    10    5.5   5.7   5.5   6.0   0.0
    9.|-- ???                                 100.0    10    0.0   0.0   0.0   0.0   0.0
   10.|-- DCN-LLC-DBA.ear2.Denver1.Level3.net  0.0%    10   62.4  62.5  62.3  62.8   
  0.0
   11.|-- 66.97.224.102                        0.0%    10   60.1  60.2  60.1  60.5   0.0
   12.|-- 216.147.160.25                       0.0%    10   64.6  64.7  64.6  64.9   0.0
   13.|-- ???                                 100.0    10    0.0   0.0   0.0   0.0   0.0`Preformatted text`

whats scary tho , a few people in the past have had this error code when they were hacked, and upon finally getting back into game they had their stuff sold / new characters made on other servers/deleted etc. its honestly just a code thats telling you that ur already logged in… lol , thats why i sent a ticket to do just that , force log into my game and it will lets us reconnect to w/e isp we were using before lol

So I can play the game until I get into a party and then I’m unable to. Annoying lol.

Seems like a log-in server or blizzard app. issue I get disconnected from Overwatch as well.

the vpn is basically just doing what blizzard would do if they actually got to ur ticket lol

and the vpn , you will want to change back to w/e you used before anyway , after this is all resolved

Blizzard, WHAT IS GOING ON

well i was going to play wow classic but i was only able to create my name and now have to wait for classic to go live. sad face

You can play on the ptrs
apparently they work fine…
Guess they use a different route…lol

i fixed the problem with a vpn

no you didnt fix the problem , you just encouraged blizzard even more to think its ok to even ask people to use said vpn lol

6 Likes

I downloaded a VPN to see if I could actually load in. Guess what? I got into the server but then some of my actions bars wouldn’t work…
Blizz…I’ve been with you guys since Diablo 2 and never had this issue. Fix this nonsense!

1 Like

Good thing that’s not a hard key at all…

VPNs are not the answer. Especially for people already dealing with high ping issues

3 Likes

Tracing route to 24.105.30.129 over a maximum of 30 hops

1 3 ms 2 ms 3 ms 192.168.0.1
2 13 ms 12 ms 9 ms 10.139.128.1
3 15 ms 12 ms 11 ms 190.208.229.61 [190.208.229.61]
4 12 ms 13 ms 13 ms 190.208.9.62 [190.208.9.62]
5 13 ms 15 ms 11 ms 190.208.9.61 [190.208.9.61]
6 159 ms 159 ms 158 ms las-bb1-link.telianet [62.115.36.145]
7 161 ms 176 ms 158 ms blizzard-ic-348621-las-b21.c.telianet [62.115.178.201]
8 161 ms 258 ms 162 ms ae1-br02-eqla1.as57976net [137.221.68.35]
9 184 ms 183 ms 183 ms be2-pe01-eqla1.as57976net [137.221.68.71]
10 163 ms 165 ms 163 ms 24.105.30.129

Trace complete.

1 Like