8/19 - Stuck at Logging in to game server

Can you post here on the Technical Support Forum, instead of on Twitter?

thx

Microsoft Windows [Version 10.0.16299.248]
(c) 2017 Microsoft Corporation. All rights reserved.

C:\Users\kmj>tracert 63.240.104.93

Tracing route to 63.240.104.93 over a maximum of 30 hops

  1     7 ms    <1 ms    <1 ms  FIOS_Quantum_Gateway.fios-router.home [192.###]
  2    15 ms     7 ms     9 ms  lo0-100.NYCMNY-VFTTP-346.verizon-gni.net [72.68###]
  3    15 ms    17 ms    13 ms  B3346.NYCMNY-LCR-22.verizon-gni.net [130.81.171.222]
  4     *        *        *     Request timed out.
  5    13 ms    17 ms    17 ms  0.et-11-0-2.BR2.NYC4.ALTER.NET [140.222.239.35]
  6    20 ms    17 ms    17 ms  192.205.34.49
  7    12 ms    18 ms    17 ms  cr2.n54ny.ip.att.net [12.122.130.170]
  8    16 ms    17 ms    17 ms  gar1.nw2nj.ip.att.net [12.122.130.93]
  9     *       10 ms     *     12.122.251.6
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Here’s one from the Caribbean…

traceroute to 24.105.30.129 (24.105.30.129), 30 hops max, 60 byte packets
 1  _gateway (192.168.0.1)  1.736 ms  2.647 ms  3.336 ms
 2  10.241.160.1 (10.241.160.1)  32.449 ms  33.137 ms  34.832 ms
 3  10.65.2.97 (10.65.2.97)  26.396 ms  26.678 ms  26.892 ms
 4  10.65.1.133 (10.65.1.133)  27.919 ms  27.609 ms  28.123 ms
 5  10.65.1.178 (10.65.1.178)  33.300 ms  32.790 ms  33.481 ms
 6  63.245.90.164 (63.245.90.164)  70.624 ms 63.245.90.158 (63.245.90.158)  47.131 ms  57.328 ms
 7  xe-6-0-7.0-boca-raton.fl.us.brx-teracore02.cwc.com (63.245.107.109)  65.379 ms xe-4-0-7.0-boca-raton.fl.us.brx-teracore02.cwc.com (63.245.5.225)  73.011 ms 63.245.107.117 (63.245.107.117)  72.478 ms
 8  * * *
 9  * * *
10  * * *
11  * * *
12  * * *
13  * * *
14  * * *
15  * * *
16  * * *
17  * * *
18  * * *
19  * * *
20  * * *
21  * * *
22  * * *
23  * * *
24  * * *
25  * * *
26  * * *
27  * * *
28  * * *
29  * * *
30  * * *
  Tracing route to 24.105.30.129 over a maximum of 30 hops

  1     1 ms     1 ms     1 ms  modem.Home [192.168.0.1] 
  2    26 ms    26 ms    26 ms  albq-dsl-gw49.albq.qwest.net [67.42.200.49] 
  3    25 ms    25 ms    24 ms  67-42-136-81.albq.qwest.net [67.42.136.81] 
  4    38 ms    37 ms    36 ms  phn4-edge-03.inet.qwest.net [67.14.135.78] 
  5     *        *        *     Request timed out.
  6     *        *     1996 ms  ae-1-51.ear3.LosAngeles1.Level3.net [4.69.206.225] 
  7   194 ms    63 ms    82 ms  BLIZZARD-EN.ear3.LosAngeles1.Level3.net [4.71.135.106] 
  8    64 ms    52 ms    53 ms  ae1-br02-eqla1.as57976.net [137.221.68.35] 
  9    61 ms    53 ms    52 ms  be2-pe01-eqla1.as57976.net [137.221.68.71] 
 10    53 ms    56 ms    55 ms  24.105.30.129 

Trace complete.

You seem to be reaching the ip, do you have login issues even though your trace makes all the hops up to their ip?

BLIZ want us to use vpn for their WoW. Nice… next they will be offering bliz VPN extra payment good deal

I thought it was my computer so I’m glad to see it’s not just me. I was playing an alt yesterday when the game crashed. I didn’t log back in until today… So I thought it was related…but all her quests were gone. I reloaded UI and it froze. I restarted, logged into my main just fine, but when I tried to log out, the log out button did nothing… Exit game did nothing. Alt f4 and now I can get to the char selection screen but it won’t load past 75%.
This always seems to happen on my day off when I can actually play!! I guess Im forced to be an adult and do some chores instead lol

1 Like
Tracing route to 24.105.30.12 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms Fios_Quantum_Gateway.fios-router.home [192.168.1.1]
2 1 ms 1 ms 1 ms 24.105.30.12

Trace complete.

I played this morning with no issue. Downloaded classic and now having issues with retail. Not sure if it’s related.

1 Like

Here you go:

Tracing route to 24.105.62.129 over a maximum of 30 hops

  1    12 ms    12 ms    13 ms  10.34.17.1 
  2    12 ms    12 ms    12 ms  199.116.115.158 
  3    15 ms    13 ms    13 ms  184.170.250.132 
  4    15 ms    24 ms    13 ms  vl50.br02.chi02.as46562.net [104.200.153.33] 
  5    22 ms    37 ms    17 ms  eqix-ix-ch1.blizzard.com [208.115.136.85] 
  6    45 ms    13 ms    12 ms  ae1-br02-eqch2.as57976.net [137.221.69.35] 
  7    19 ms    19 ms    16 ms  be2-pe02-eqch2.as57976.net [137.221.69.73] 
  8    16 ms    16 ms    31 ms  24.105.62.129 

Trace complete.

1 <1 ms <1 ms <1 ms Fios_Quantum_Gateway.fios-router.home [192.168.1.1]
2 5 ms 4 ms 4 ms 24.105.62.129

try again im in and wout problems now

It is the US servers…logged right into Dragonmaw

I can get past the log in screen and main menu but totally stops at 70% loading and forced to End Task.

similar bahevior to me…
when phasing into a new group server, or into a new zone, I sort of lose connection to the game… the loading screen freezes, or the char just cannot do anything anymore… I can still use the chat… but not play.
This happened 5 times already to me today, and once I had to open a ticket to move my char.

this doesn’t affect playing other characters.

Yeah, if I don’t get stuck at “Logging in to game server”, I end up with super high ms and can’t load characters list at realm. I’ve managed to load it once and log in, but then was unable to cast anything because of infinite ms.

Someone here said proton vpn steal warcraft accounts any factual data on that

A quick update from Bliz:

Blizzard taking 5 hours to get this problem figured out. This is on a Monday morning and not anywhere near player peak.

Now imagine how bad this crap is going to be in a week with Classic launch. Seriously reconsidering playing :rofl:

Tracing route to 137.221.105.2 over a maximum of 30 hops

  1     2 ms     3 ms     1 ms  www.routerlogin.com [192.168.1.1]
  2     1 ms     *        3 ms  10.10.10.1
  3     5 ms     2 ms     4 ms  10.1.112.1
  4    13 ms    14 ms    13 ms  dvr-edge-15.inet.qwest.net [199.117.60.1]
  5    19 ms    15 ms    16 ms  dvr3-brdr-01.inet.qwest.net [208.168.152.130]
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8    34 ms    31 ms     *     blizzard-en.ear3.dallas1.level3.net [4.15.45.54]
  9    50 ms    50 ms    49 ms  ae1-br02-eqda6.as57976.net [137.221.74.35]
 10    48 ms    50 ms    51 ms  et-0-0-2-br02-swlv10.as57976.net [137.221.65.67]
 11    48 ms    47 ms    47 ms  et-0-0-67-pe01-swlv10.as57976.net [137.221.83.71]
 12    51 ms    50 ms    49 ms  las-swlv10-ia-bons-02.as57976.net [137.221.66.19]
 13     *       49 ms    49 ms  137.221.105.2

Trace complete.

Tracing route to 24.105.30.129 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 4 ms 10 ms 5 ms 24.105.30.129

Trace complete.

Glad I’ll be away for a week. :+1:
Give some time to work out the kinks.