WoW Forever - Stuck on retrieving character list, then disconnects (WOW51900319)

Support Technical Support
1

Hey everyone,

I’m hoping someone here can help because I’ve been unable to play World of Warcraft: Forever since November 6, and I’m completely out of ideas.

Here’s what’s happening:

I was able to play Forever normally for approximately five hours after launch. I created a level 12 Orc Mage named Saintlex on the PvP realm.

Everything was working perfectly until I started experiencing login problems. Now, whenever I launch Forever through Battle.net, the game gets stuck on the “Retrieving Character List” screen. My characters never appear, and eventually I’m disconnected with error WOW51900319.

Interestingly, my character still appears normally on Blizzard’s website, so the account clearly recognizes that he exists.

Here’s everything I’ve already tried:

  • Completely closing WoW and Battle.net through Task Manager.
  • Restarting my computer multiple times.
  • Running Battle.net’s Scan and Repair (completed successfully).
  • Renaming the Cache, WTF, and Interface folders to reset settings and disable addons.
  • Checking for game updates.
  • Repeated login attempts over multiple days.

A few important details:

  • I can log into and play WoW Burning Crusade Classic without any problems.
  • My friends are all playing Forever without issues.
  • My internet connection is stable, and other online services work normally.
  • The game initially displayed a spinning loading cogwheel on the character selection screen. After resetting the game folders, the cogwheel disappeared, but the characters still won’t load.
  • Battle.net also started asking me to select graphics preferences again after the settings reset.
  • Before this started, I deleted my original Alliance character and created my Horde character.

My question:

Has anyone experienced this exact issue with Forever, particularly where the game launches normally but never retrieves the character list?

Could this be a character database issue, an account-specific problem, or something on Blizzard’s end?

I’ve already exhausted the standard troubleshooting steps and would really appreciate any suggestions beyond reinstalling or resetting the same folders again.

Thanks in advance for any help!

2

I am having the exact same issue. The only thing that differs from my experience is I played every day since launch and am level 25 I played the night of the 6th EST no issues and when I tried playing on the 8th I noticed the exact same issue. I also tried factory resetting my pc and it didn’t help so it really seems like a server issue. If anyone finds a fix and this is not a server issue would be greatly appreciated.

3

I am experiencing a similar issue. I am stuck on “logging into game server” then get disconnected.

I’ve been trying periodically to log in from 7am PST it is now 9:30am PST

4

Exact same thing here. After repeated attempts for like an hour I finally got in. Once I’m in there’s no issues.
I logged off to take a break and now its doing the same thing again… Doesn’t seem to be any acknowledgment from Blizzard on this.

5

Yep just got this issue now. Stuck on “retrieving character list”. Restarted game , closed all background tasks. PC restart. No fix yet

6

I’m having the exact same issue for the first time. I got a forced disconnect after looting a mob in shimmering flats and now I’m stuck on retrieving character list.

7

Happening here also.

8

Happening here as well

9

Also having this issue, looting mobs was super slow. then got DCed and stuck. Looks like server problem.

10

Same issue here. Was in an instance, didn’t load in fully so I hit a relog and I now can’t login. Stuck on “Retrieving character list” indefinitely. Have restarted multiple times.

11

Also happened to me, still on screen. tried restarting etc

12

Same here. Stuck on retrieving character list

13

Same here. Stuck on retrieving character list

14

Experiencing this issue now, I think it’s a server thing

15

Also having this exact same issue…

16

same here for me

17

Just got this same issue…

18

+1 Blizzard, please fix this ASAP. Disconnected on a boat from Theramore to Menethil Harbor and been unable to log on for 30 min.

19

Just got this issue as well.

20

I started having this issue last night. I was in the middle of trying to turn in a quest and was sapped by a rogue and then the game appeared to lag out for 5 mins i waited for it to catch up. I was unable to do anything so I alt f4’d. Then just went to bed because i couldnt get back in.

Then I was able to log in this morning just fine and played for 2 hours and thought it was just a glitch. Suddenly while trying to purchase something from the auction house I was disconnected again and am now stuck on retrieving character list. Nothing I have tried has fixed the problem.

Has anyone else had any luck or anything that seemed to work even just for a little while?