Thanks for responding Kuailiang. I understand the different global regions having auth error but I’ve never went to anything but the US Blizzard Store pages, ever. (20+ years)
fwiw, the support ticket I have open is someone with a Korean language format name on the Blizzard Support Team. Something just feels off with a larger issue and I’m hoping to get it fixed before release (I could give two cents on the naming stuff).
The generic support article they sent is the following:
(Blizz) 레이새라
Hello,
This is Blizzard Customer Support.
We sincerely apologize for the inconvenience you may have experienced due to server connectivity issues, delays, and other unexpected behaviors while using the WoW Forever Name Reservation service.
Some of the issues that affected certain regions have now been resolved, and the service is available normally there. Our teams are continuing to investigate some remaining behaviors that have not yet been fully addressed.
If you are still having difficulty logging in or connecting in a region where the connectivity issue has been resolved, please completely exit the game and relaunch it before trying again.
There are also several situations that you may encounter during the Name Reservation process. We have included the following information to help address your inquiry. We understand this is a bit lengthy, but we would appreciate it if you could review the sections relevant to your situation.
■ How to Use Name Reservation
Once the WoW Forever product has been purchased and applied to your account, open the Battle.net App and select WoW Forever → the WoW account you selected when purchasing the product → Install.
After installation, launch the game and select your server and ruleset to proceed with Name Reservation.
Please make sure you are launching the WoW Forever release version, not the Beta version.
■ If the name you wanted has already been reserved
If another player reserved the name first while you were experiencing connectivity issues or delays, Customer Support is unfortunately unable to reclaim the name or transfer it to another account.
We understand how disappointing this can be, and we will continue working to provide a smoother experience going forward.
■ If a valid name is shown as restricted
Our teams are currently investigating a situation where some names may be unexpectedly restricted even though they do not appear to violate the naming policy.
As Customer Support cannot manually remove a restriction from a specific name or reserve a name on a player’s behalf, we kindly ask for your patience while the relevant teams continue working on this behavior.
Please check again later to see whether the name has become available. If you would like to share feedback or suggestions regarding the naming policy or system, please submit them through the official forums.
■ If your purchased product or Name Reservation entitlement is not displayed on your account
After a purchase, it may take some time for the product information or entitlement to be reflected on the account. Please check again after some time.
We also recommend confirming the following:
Make sure the purchase was successfully completed and applied to the intended account.
Make sure you are logged in to the Battle.net account used to make the purchase.
If you have multiple WoW accounts, make sure the product was applied to the correct WoW account you intended to use. For WoW Forever, a WoW account must be selected during the purchase process, and that same WoW account must be selected in the Battle.net App to install and launch the game.
■ If you receive a license error or are unable to install or play the game
Name Reservation eligibility is separate from Beta access. The product that includes Name Reservation eligibility must be applied to the WoW account you intend to use. In other words, the WoW Forever product must be registered to that WoW account.
For Collector’s Editions, the code included with the Collector’s Edition must also be redeemed. Please note that this code is not sent separately by email.
If you receive a message such as"do not have a valid license," this may also occur when the region where the product was purchased or registered does not match the region in which you are attempting to play.
For example, if an EU product was registered to an EU WoW account but you select a US WoW account when trying to play, this message may appear.
Please select the correct WoW account in the Battle.net App where the product was purchased and applied, then try installing and launching the game again.
If a different WoW account or region was selected by mistake during the purchase process, Customer Support is unfortunately unable to manually move or change the purchase to another account or region.
For technical issues related to game installation or downloading, please refer to the following article…
If you experience game crashes, launch errors, freezing, black screens, or connectivity issues, please refer to the following article…
For additional information regarding specific Name Reservation rules, system behavior, character deletion or restoration before the official launch, and other details that Customer Support may not be able to provide individually, please review the following resources…
Once again, we sincerely apologize for the inconvenience you experienced while using the Name Reservation service. Our teams are continuing to review the remaining issues that have not yet been fully resolved.
While we are unfortunately unable to provide compensation in relation to this situation, we appreciate your understanding. We will continue doing our best to support you and help provide a smoother experience so that you can enjoy the game.
If you have any additional feedback or suggestions, please share them through the official WoW forums.
We hope to meet you again with better news next time.
Thank you,
Blizzard Customer Support
*Again, sorry for the spam. Just trying to be thorough.