I’m trying to keep this respectful and logical compared to many of the more emotional appeals and anger I’ve seen so far. I think any reasonable person by the end of this thread could agree the only fair response is to wipe the names and re-do name reservations with the bugs fixed, as drastic of a solution as that might seem.
To begin with and most importantly of anything is that this was not a typical “servers overloaded so you’re stuck in line in a queue” type type of problem like you get with an expansion release; there was clearly some sort of deeper bug going on. This was already readily apparent in the EU release hours before the NA release even dropped.
Most people were able to get through the queue in only a minute or so, it was when the server tried to log them in that they got disconnected and had to start all over. So this was not at all a case of “first come first serve.”
For example:
I tried logging in at 1:01 1 minute after it released, and spent almost an hour trying to get in.
My friend who got on late from the gym and tried to login at 1:07 got in immediately and was able to make their names immediately without any issue.
In a fair system everyone who was ready to go, on early, and trying to login at 1:00 would be competing at roughly the same times to get our names. Obviously it wouldn’t be perfect as connection speeds and such vary, but it would still be pretty close.
The average person would maybe get 1-2 of their 3 chosen names, and be roughly satisfied they had a fair chance, even though they didn’t get 1 or 2 of their names.
Instead what we got today is a few lucky people got 3 out of 3 and had much less competition for doing so since the majority was sidelined with the bugs in the server keeping them out, and a bunch of unlucky people who did get sidelined with the bug got 0 out of 3.
The only proper, fair, and decent thing for Blizzard to do is identify and fix the bug that caused this and then re-do name releases with all the current names wiped.
TL;DR: Name reservations are not supposed to be “RNG based” it’s supposed to be first come, first serve. Wipe names and redo this properly.