I mean it was ignored after the first reply, they could have some kind of talk about rewards with that sample of players but they avoid that.
You can check how the council provided ideas since 2022 (There’s more that 1 topic about this in that forum) and even after the event finished, 0 response, same for Hallow’s end Arfus pet and another topics related to rewards.
Reward Dev Chimes address the frustating experience back in 2022 and the fix implemented in 2023 still cause frustation among players, I don’t say give me the mount in the mail, but there’s better solutions like the Legendary Weapons bad luck protection instead of a daily boost attempt which is still pure RNG.