Could not claim troop reward

In addition to a description of the bug you are reporting, please provide:

  • Device Type: PC and iphone
  • Device Model: Notebook and iphone 12 pro max
  • Device Operating System: Win10 and IOS
  • Warcraft Rumble App Version: 15.1.0.118768

Every time I login Warcraft Rumble, it always ask me to choose a reward. It will fail with error message after I choose one of the reward. The issue has happened for more than two months.

I tried to logout and re-login or remove the application and re-install. All of those actions cannot help me to solve this issue.

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The reward message shows below wording:
“We shuffled around some rewards and added missing items to your account”

The error message shows below wording:
“Something went wrong when claiming the troop reward. 15.1.0.118768/118768”