WC3 Reforged Sound Issue

Technical Support
110

Thank you, all of you for including the DxDiag files. The request for files has been removed from the initial post. We should have enough for now :slight_smile: I really appreciate each one of you providing information and your successful workarounds!

This has been added to our Known Technical Support issues. I have gone ahead and listed all the workarounds that have been successful and reported so far on the Known Technical Support Issues post here. Here’s an inclusive list that may help folks running into this issue to help save the additional click!

  • Ensure the audio is set to Stereo:
    1. Right-click your taskbar’s Speaker icon and choose Playback Devices.
    2. Click your speaker or speaker’s icon and then click the Configure button.
    3. Click the Test button, adjust your speaker’s settings, and click Next.
    4. Click the tabs for any other sound devices you want to adjust. When you’re through adjusting, click the OK button.
  • Switch to 5.1 Surround Sound
  • Uninstall/disable Nahimic or Sonic Studio (Sonic Radar)
  • Run the Audio Troubleshooter
    1. In the search box on the taskbar, type audio troubleshooter , select Fix and find problems with playing sound from the results, then select Next .
    2. Select the device you want to troubleshoot and then continue through the troubleshooter.
  • Update the Audio drivers
  • Disable other audio devices and ensure it is set to default.
    1. Right click on the Sound Icon, click on Sound (For newer versions of Windows, click on Open Sound Settings > Under Related Settings , click on “Sound Control Panel”).
    2. Go to the Playback Tab.
    3. For all unused devices, right click and Disable . To re-enable devices in the future, right click and select “Show Disabled Devices.”
    4. Do the step 3 for the Recording Tab.
  • Try a different sound device.

If you find anything else that may help, please do let us know! We are monitoring and reading each one of your posts. I’ll try and edit this post, but for an updated list, please do check the Known Technical Support Issues post.

This thread is specifically for no sound or receiving the “Unable to Initialize Audio Device.” If you are not experiencing these issues, such as black screen with sound or crashing, please create a new thread or find a more relevant thread.