Watching a Replay causes a total crash

Technical Support
1

Whenever i open a Replay, the loading screen freezes, here is the top part of the Error Log:

Warcraft III
<Exception.ProjectId>264
<Exception.JiraProjectId>19202
<Exception.JiraProjectKey>WAR3
<Exception.BuildNumber>22978
<Exception.Platform>Windows
<Exception.DesktopOS>Win
<BlizzardError.AffectsVersions>War III 2.0.3
<BlizzardError.FixVersions>War III 2.0.X
<BlizzardError.Source>Blizzard Error Report
<BlizzardError.Language>Korean
<Exception.IssueType>Exception
<Exception.Priority>1
<Process.Name>\Device\HarddiskVolume3\Program Files (x86)\Warcraft III_retail_\x86_64\Warcraft III.exe
<Process.Parent.Name>\Device\HarddiskVolume3\Program Files\Google\Chrome\Application\chrome.exe
<Process.Grandparent.Name>\Device\HarddiskVolume3\Windows\explorer.exe
<Process.CommandLine>“C:\Program Files (x86)\Warcraft III_retail_\x86_64\Warcraft III.exe” -launch -loadfile “C:\Users<>\Downloads\687f2671ca78c755311d4ff1.w3g”
<Mem.PhysicalUsed>2019 MB
<Mem.VirtualUsed>7866 MB
<Mem.Committed>3028 MB
<Mem.PhysicalAvailable>52460 MB
<Mem.VirtualAvailable>134209862 MB
<Mem.PageAvailable>56155 MB

Exception.Summary:
ACCESS_VIOLATION (Failed to read address 0xFFFFFFFFFFFFFFFF at instruction 0x00007FF6DA505780) DBG-OPTIONS DBG-ADDR<00007FF6DA505780>(“Warcraft III.exe”) ← DBG-ADDR<00007FF6DC38B028>(“Warcraft III.exe”) ← DBG-ADDR<00007FF6DCD035F8>(“Warcraft III.exe”) DBG-OPTIONS<>
<:Exception.Summary>

Exception.Assertion:
Thread 0x00004de8 “Main Thread” [Stack Base: 0x0000003D4F600000 Used Space: 45296/2097152 bytes]
DBG-ADDR<00007FF6DA505780>(“Warcraft III.exe”)
DBG-ADDR<00007FF6DC38B028>(“Warcraft III.exe”)
DBG-ADDR<00007FF6DCD035F8>(“Warcraft III.exe”)
DBG-ADDR<0000000000000001>(“”)
DBG-ADDR<00007FF6DA4D4175>(“Warcraft III.exe”)
DBG-ADDR<0000015DA717F5B8>(“”)
DBG-ADDR<00007FF6DB10C2F6>(“Warcraft III.exe”)
DBG-ADDR<0000015DA717F5B8>(“”)
DBG-ADDR<0000000000000001>(“”)
DBG-ADDR<000000003C23D70A>(“”)
<:Exception.Assertion>

Registers:
RAX:0x00007ff8dd496d80 RBX:0x0000003d4f5f7480 RCX:0x0000003d4f5f7480 RDX:0x0000003d4f5f7480
RBP:0x0000003d4f5f7520 RSI:0x0000003d4f5fcb30 RDI:0x0000000000004de8 R8:0x0000003d4f5f8090
R9:0x000000000000000a R10:0x0000015dead66a28 R11:0x0000003d4f5f7c40 R12:0x0000003d4f5f8090
R13:0x00007ff6dcd04c58 R14:0x0000000000000000 R15:0x00007ff6da53f0b0
RSP:0x0000003d4f5f73f0 RIP:0x00007ff6dbfe3aa9 FLG:0x00000212
CS:0x00000033 SS:0x0000002b

DS:0x0000002b    ES:0x0000002b    FS:0x00000053    GS:0x0000002b

XMM0:0x00000000 0x00000000 0x00000000 0x00000000 XMM1:0x00000000 0x00000000 0x00000000 0xff000000
XMM2:0x30303030 0x30303030 0x33324333 0x41303744 XMM3:0x00610072 0x00740066 0x00490020 0x00490049
XMM4:0x005f005c 0x00650072 0x00610074 0x006c0069 XMM5:0x00000000 0x00000000 0x00000000 0x00000000
XMM6:0x437f0000 0x00000000 0x00000000 0x00000000 XMM7:0x00000000 0x00000000 0x00000000 0x00000000
XMM8:0x00000000 0x00000000 0x00000000 0x00000000 XMM9:0x00000000 0x00000000 0x00000000 0x00000000
XMM10:0x00000000 0x00000000 0x00000000 0x00000000 XMM11:0x00000000 0x00000000 0x00000000 0x00000000
XMM12:0x00000000 0x00000000 0x00000000 0x00000000 XMM13:0x00000000 0x00000000 0x00000000 0x00000000
XMM14:0x00000000 0x00000000 0x00000000 0x00000000 XMM15:0x00000000 0x00000000 0x00000000 0x00000000
MXCSR:0x00001fa0
Threads:
Thread 0x00003074 [Stack Base: 0x0000003D4F800000 Used Space: 2776/2097152 bytes]
DBG-ADDR<00007FF8DE485A84>(“ntdll.dll”)
DBG-ADDR<00007FF8DE3B256E>(“ntdll.dll”)
DBG-ADDR<00007FF8DD46E8D7>(“KERNEL32.DLL”)
DBG-ADDR<00007FF8DE35C34C>(“ntdll.dll”)

2

The replay you are trying to watch is either from an earlier patch or is corrupt. Replays are NOT COMPATIBLE across game versions.

I cannot reproduce this error with any replays from the current patch.

3

Had some Success putting Battle.Net and Warcraft III Folder as Exception to not scan for Viruses (Windows 11 Anti Virus Settings).

Thats not the issue. Its Replays from the current Version. I would not even get a loading screen if the Version is not compatible

4

So can you create a replay right now? just start a custom singleplayer melee, play for a bit, quit / win / whatever, and view it immediately and tell me if it worked? Because that’s what I just did and it worked fine for me.

If it doesn’t, and it worked fine before the recent update, it’s probably your install that’s messed up and clean-reinstalling the game may be the solution (making sure to back up and delete the game folder in your Documents folder and any other left behind files first)

Though it could indeed be related to antivirus interference, if you’re using the default windows defender, I use that as well and it hasn’t caused a problem (well, yet anyway)

5

I got Replay files from w3champions which do not work, and they work for my friend. So it’s really on my Computer, i dont think there is any file corruption. Sometimes the Replay loads and sometimes they dont. I think its some Windows 11 BS…

6

Please don’t dismiss solutions without trying them. There are a ton of ways for the game to get messed up, i’ve run into a number of them myself.

I know it’s inconvenient, but the only way to know for sure is to do it. If it doesn’t fix the problem you can definitively rule it out and then other people know not to bother.

Again, as a tech support guy i’ve told so many people things like “turn it off and on again” and they don’t believe me, then I turn it off and on again for them, it works, and they’re dumbfounded.

It is entirely possible for Windows updates to mess with stuff like this, but it’s also difficult to verify such things because many people will be on different windows update packages…

7

I have tried many things, the funny thing is, my own Replays are working. It is just Replays from w3champions. I took these Files, gave them to a Friend and they do work. I also disabled Anti Virus, Repaired Warcraft III several times, changed Languages settings.

This Replay for instance, super fresh: ://w3champions.com/match/689735864197d880dd506cf7

Hangs in Loading Screen …

8

Well that would seem to be a problem on W3Champions’ end now, wouldn’t it? Blizzard has no responsibility to make sure third party mods work with their game after a patch. It sucks, sure, but it’s going to be up to W3C to find a solution to your problem.

9

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