After 15+ years of having not touched War3 ROC/TFT I decided to find my cd-keys from my old account (which I did by contacting support) and then installing the clients.
I created a new battle.net account (through warcraft 3) and proceeded to log in - only to get this error saying that my key is already in use.
I contacted technical support, and I am utterly disgusted by the way this was handled, effectively telling me that this is an issue that is not caused by myself, but an issue that they cannot fix and one that means that I need to re-purchase the game.
Parts of the Chat with GM Follow:
Yes it seems the key is in use this may be cause it was shared in the past , there are lots of old warcraft III accounts associated to it. Sadly in these cases there is nothing we can do I’m very sorry
What do you mean it was shared in the past
It’s never been shared with anyone but myself, but it’s true I had a lot of accounts
can’t you delete old accounts? I don’t have any of them in my memory anyway
Sounds preposterous that "too many accounts" is a thing in a game that literally used to allow unlimited accounts be created
The only thing I can see is that is being used and we are unable to manually take any action due to the old system with which we have no tool to interfere. I said lots not too many
With the legacy system basically we can only check but not actually do anything else manually
While I’m doing my best to understand this is not “your issue” per se, it’s kind of underhanded to say “Hey you have lots of accounts, we never told you but that means that now you need to buy the game a third time”
Can’t blizzard see how I am not to blame and actually allow me to play the game ? (New cd key or whatever, this shouldn’t be my issue)
Just because an old cd key is clogged in ways I could not foresee or was not warned about in any ToS, I can’t be forced to re-purchase
that’s way underhanded if I’m being brutally honest.
No the fact that there are lots of account is not an issue per se. It is though if one of those account is being used while you try to login since it would prevent you to do so. Sadly as I said there is nothing we can do I really wish I could help you here
I understand your point as I said in these cases we can only basically check what happens we cannot actually change anything so if for any reason you are unable to login due to the key being in use or other possible problems we cannot directly change that. If you want to provide feedback to the team please use the legacy forums here
So, to understand you clearly
you are adamant when saying that someone else is using my cd key
in essence blaming me that the cd-key was shared and now currently being used by someone else
Yes the key is in use
Please inform me where it’s logged in
It must be in some country
I do not believe it is, which is why I need this to be substantiated further. You just saying it is doesn’t change the fact that I did not share my cd key let alone recently. I used to play war 3 close to 15-20 years ago. Can you see how preposterous this sounds?
This boils down to me having purchased this game multiple times and you tell me that because of some glitch in your system I have to personally rectify that (issue of your system) by purchasing a different cd key
when the fact that the cd failed is clearly an issue I have no control over.
Please let’s escalate this to whichever manager can understand that I am being asked to pay 20-30 bucks to fix an issue with your system not working./
I cannot provide you such info I’m sorry. I did all I could to help you but sadly this is something we cannot in anyway fix for you. I know it’s disappointing as I said you can provide feedback to the devs on the classic forums
So, to understand this correctly, I’ve purchased the game, hadn’t used the game’s cd-key in over 10-15 years, and now that I want to use it it brings up some bogus error that suddenly means that I’m supposed to re-purchase?
How is this behavior justifiable, Blizzard?
How on earth does it make good business or customer support sense to pin issues of your systems on your loyal customers and transfer the burden of fixing those issues onto them, without even the slightest modicum of respect to them to clearly explain why this is happening?
I’m disgusted… I expected to play some warcraft 3 with my buddies today, feel some of that nostalgia, but all I got was a bad whiff of greed.
How do we fix this?