Games not counting toward anything

I playing ranked 4v4 and its not counting on my record wins and losses played 8 games loss 1 and record says 5-0
Please fix

Hello, please help, I have been corresponding with European support for a week, they are not doing anything. I have a completely broken mmr rating, it shows that 2 vs 2 mr 7800, although in the table and always I had a rating of about 4700, for this reason does not exceed the game 2 vs 2 for me, in the search for 30 minutes.