Does not find game 2 we 2, mmr is broken

Hello, please help, I have been corresponding with European support for a week, they are not doing anything. I have a completely broken mmr rating, it shows that 2 vs 2 mr 7800, although in the table and always I had a rating of about 4700, for this reason does not exceed the game 2 vs 2 for me, in the search for 30 minutes. help cant play!!
mmr is constantly changing then 6000, 7000, 7800…

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