Disconnected from Battle.net

[Sirius-2199]

Yesterday I was sitting in a custom game lobby (LOD & DOTA) and I was suddenly disconnected twice and had to relog for no reason. The game filled and went without me.

And almost often if I can’t say every time I try to create a game I have disconnected from Battlenet.
Also when I open or try to open my downloads folder the game will disconnect my account and I have to log back in and I cant see what my download folder contains.

[Skelgarer-1963]

Hey there! Let’s go ahead and have you run a ‘WinMTR’ network test while the problem occurs in-game so that we can further investigate potential network-related issues between your computer and the game server. Here are the instructions:

1. Download the tool from this page
2. Enter the game IP into the “host” field. The IP address for our games are listed on the WinMTR instructions page
3. Start the test and play the game for at least 15 minutes. Ensure the problem happens while the WinMTR tool is running.
4. After recording the problem data, click “export text” and save the WinMTR file in an easy to find location.
5. Once you have that made, open the file. You’ll need to copy and paste the contents of the Text document into the post, and put four Tilde (~) marks above the WinMTR. It’ll look like this:

WinMTR goes here

If you have issues pasting here, please use Pastebin and post the link (ex: Pastebin (dot) com/123456).