Will not process past the Load Screen

I see the cinematic, and then right after I get the loading screen with all the characters on the page. I can’t use my keyboard or mouse and my whole computer freezes up. Only way for me to get around this is to shut it off. Ive updated my Mac to the latest software, and still an issue. How do I fix this so I can begin playing the game?

What MacOS version is the system currently on, rjm357? This sounds a bit complex and we’ll likely need to examine the logs. Could you provide a SPX report over to techinfo@blizzard.com? Under the subject, ATTN: Caterpepi - SC1 Loading [1983].

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I’m experiencing the same issue I can also forward logs if needed.