I have bought this game some months ago and now it’s no longer available. I am told that I have to buy the Remastered. Why?
Hey there Radiance96,
Typically we see this when the incorrect email is being used to log in with. If you used another email months ago, try logging in with it to see if the purchased game is there.
If you’re still having a problem, please open a ticket and a Game Master can help with finding out where your account is. Useful things to include are:
- Email(s) used. If it’s the same as what you’re contacting with, please state that.
- Order ID’s or CD keys claimed to the account (if you have them)
- We also need to verify the original owner is contacting us. We do that through a picture or scan of government issued ID.