Since i got no blue response here, tried to contact blizzard, but getting an error there too

My post has been ignored for months on this forum by blue response, despite it being confirmed of being shared by several people.

So i went to contact blizzard option in support, after completing the formulary and submit im getting this message

"You can’t submit this ticket

an error has occurred. this may be a temporary error, so please try again later"

I do not consider myself toxic, but after months of no solution, or more like a year, I think it is okay to ask this question:

Has blizzard completely shut down support of starcraft remastered?
Don’t u think you should tell ur costumers that the games u are purchasing will only be supported for a couple years?

I think resolution of running problems on Mac systems will be after D2:R is released. Because SC:R & SC2 teams were disbanded at the end of last year, and the rest of the staff are all working on D2:R development.