Hi, i was playing ladder game and then suddenly the graphics changed back to the original. I did not toggle version. All the Remaster function disappeared and in the main menu I got the offer to buy the Remastered version. If i click the purchase button, i got the message : “Good news. You already own this product.”
I have the same issue.
Hey there,
We are currently seeing multiple reports from players in the Europe Region being asked to purchase the game when they should already have the license. We are investigating the issue but do not have an ETA on a resolution.
In the mean time you should be able to change regions from Europe to the Americas (globe next to play button) and that should allow you to play normally.
You may need to log out of the battle.net app and at the login screen change that from Europe to Americas as well.
We will update further as we get new information on the issue.
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Thank you, it works this way.
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