Cannot start Remastered or switch to HD graphics

I have bought Remastered a while ago. I re-installed it again recently and now remastered does not want to start. The version is 1.23.3.8319. F5 does not work and HD graphics option is grayed out. It is as if the game does not recognize I bought it at all.

Also the submit button on the create ticket screen was grayed out so I could nevet submit a ticket to support either. What kind of trickery is this?

Really frustrating that a game this old gets new issues constantly.

This error may be happening due to an account issue. Perhaps you are signed out/logged out/something happened with your purchase. You also need to have an internet connection to use the HD graphics (for 30 days, that is- once this period has passed you must connect again to verify your identity).