Random disconnects every 3-4 games

Technical Support
1

Nothing wrong with my internet as far as I can tell. Only have this issue with SC2. Came back from a longer break so I don’t know if this is patch related or not.

2

All 3 games today were PvP and happened 6ish minutes into the game

3

Hey there Veilden,

Can we get a Winmtr done while playing? We want it ran for about 5-15 minutes and capturing when a disconnect occurs. We should be able to better narrow down a problem with the results to know if it’s software, network, or ISP related.

Copy and paste the text file created and paste it between two ~~~ like so:

MTR Here

If you have issues pasting here, use Pastebin and post the end of the link. (ie. 123456 for pastebin.com/123456)

4 
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                     www.routerlogin.com -    0 |  545 |  545 |    0 |    0 |    2 |    0 |
|                         142.254.131.253 -    0 |  545 |  545 |    4 |   11 |  109 |   11 |
|       tge0-0-1.artrtx2802h.texas.rr.com -    1 |  541 |  540 |    9 |   71 |  578 |   21 |
|          agg22.grldtxdw02r.texas.rr.com -    1 |  541 |  540 |    8 |   16 |   25 |   14 |
|          agg21.dllbtxlb02r.texas.rr.com -    1 |  541 |  540 |    7 |   16 |   24 |   17 |
|          agg21.hstqtxl301r.texas.rr.com -    0 |  545 |  545 |   12 |   19 |  230 |   20 |
|            ae-1-0.p0.atl90.tbone.rr.com -    1 |  541 |  540 |   12 |   17 |   59 |   15 |
|         ge-3-1-0.cr1.sea20.tbone.rr.com -    0 |  545 |  545 |   13 |   17 |   27 |   16 |
|         209-18-43-77.dfw10.tbone.rr.com -    1 |  541 |  540 |   13 |   19 |   66 |   14 |
|                            66.109.9.151 -    0 |  545 |  545 |   13 |   23 |   96 |   24 |
|              ae1-br02-eqda6.as57976.net -    1 |  541 |  540 |   44 |   51 |  142 |   48 |
|        et-0-0-2-br02-swlv10.as57976.net -    1 |  541 |  540 |   45 |   52 |  154 |   47 |
|                          137.221.65.122 -    0 |  509 |  509 |   51 |  645 | 1636 | 1557 |
|                   No response from host -  100 |  110 |    0 |    0 |    0 |    0 |    0 |
|                           137.221.68.77 -    1 |  541 |  540 |   40 |   50 |  117 |   45 |
|                           24.105.30.129 -    0 |  545 |  545 |   43 |   49 |   56 |   45 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider~~~


PvT, disconnect about 7:30 into game. I left it on the surrender screen for about 30 seconds after disconnect.
5

Any more on this? still happening to me :frowning:

6

Hey Vielden,

Can you run a new WinMTR for us since the original is a bit old at this point? There’s some packet loss showing up on the ISP side, so we can check to see if that is still showing up.