Question about BattleTag moderation consistency

General Discussion
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I am posting this to ask for clarification about how BattleTag moderation works in StarCraft2.

Over the past few months, I have encountered several BattleTags in matchmaking that appear to contain profanity, slurs, and politically inflammatory language. I have reported them multiple times using the in-game reporting system as instructed, and in some cases I have also followed up via support tickets.

However, some of these BattleTags remain visible in-game for long periods of time, while others seem to be changed or removed much faster. This has made the reporting process feel inconsistent from a player perspective.

To be clear, my concern is not about individual punishments or outcomes. My concern is about understanding the system itself:

  • What determines how quickly a BattleTag is reviewed or changed?
  • Are all reports processed under the same criteria and timeframe?
  • Is there anything players should do beyond the in-game right-click report to ensure review?

I also previously asked support whether there is any alternative method for submitting replay evidence (SC2 replay files), since the support site does not accept them, but I did not receive a clear answer.

From a player standpoint, it would really help to understand how the moderation pipeline for BattleTags works, and what level of consistency players should expect when reporting names that may violate naming policies.
(For example, cases involving profanity directed at a country or group)

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Update:

After creating this thread, I received another response on support ticket EU104633277. The response stated that it is “crucial to make a correct report” so that the team can conduct a thorough investigation and take appropriate action.

This left me somewhat confused because I have already used the in-game right-click reporting system multiple times, exactly as instructed by several different Game Masters throughout this case.

Could someone please clarify what Blizzard considers a “correct report” when reporting an offensive BattleTag? Specifically, which report category should be selected, and whether there is anything players should do beyond submitting an in-game report.

I am genuinely trying to follow the proper procedure, but after multiple reports and support interactions, I still do not know whether any additional steps are expected from players.

3

Blizzard considers a “correct report” to be one that uses the in-game reporting flow for names, specifically the category for an offensive/inappropriate BattleTag (e.g., “Inappropriate BattleTag/Bad BattleTag”) rather than reporting it under a different misconduct type.

So the most reasonable interpretation is:

  1. Report the player through the in-game report tool.
  2. Select the category that most closely matches offensive/inappropriate BattleTag.
  3. Add a brief explanation if there’s a text field.
  4. No additional evidence or support ticket is normally required unless Blizzard specifically requests it.
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Yes, I’m already aware of that information, as I posted it earlier in this thread.

We’ve already discussed this previously, and it was agreed that we would simply ignore each other.

I would appreciate it if we could continue with that approach unless you have new information that directly addresses the questions in this topic.

Thank you.

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No worries, But I had when I posted it, it was at the same time on the other forums, which was 2 days ago.
(I’m not sure it took you that long to see it, but yes we have already discussed it.)

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Answer about BattleTag moderation consistency (and all other moderation on non-subscription products): Effectively, there is none. Expect inconsistent and automated results from all channels. Expect automated ineffective action or no action. Understand that all report functionality is a façade designed as an end user frustration sink and nothing more. Even if these accounts were actioned, the result would be the creation of a free new account with the same or more extreme offending material. Welcome to the internet!

1 Like
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Thanks for the feedback.
The issue is that I’ve been reporting the same three BattleTags for the past six months. I encounter two of them almost every day.
I have also submitted around three support tickets, and one of them reached the maximum number of replies. In each case, I provided the BattleTags along with links to the players’ profiles.

Some of the responses I received were:

"I have checked your request. Firstly, the Battle-Tag you mentioned there is no account under that Battle-Tag. "

So then I provided even more information:

  • The BattleTags again
  • Links to the players’ profiles
  • Match details (4v4, date and time in GMT, map name eg. Floodplain )
  • Screenshots

The most detailed explanation I received was the following:

I’m afraid that I come mostly with a warning. We have asked you in multiple ocasions to please use the in-game report systems. Not doing so seriously harms our capabilities to take any kind of action.
When you send a report in-game, the system compiles all the relevant information about the accounts involved and the context of the situation, which then is reviewed by our teams (do keep in mind investigations take time, and we receive many reports every day, so we can’t take action immediately). When you send a ticket, none of this information is present, which not only makes our investigation more difficult, it makes it impossible sometimes. Case in point, what you are providing to us in this ticket are not Battletags as far as I can tell, they are Starcraft II in-game character names (as in, the name these players gave to their in-game profiles, which may or may not match their Battletag. Your Battletag is Cat#12345, your SC2 Profile is Cat#123). We can’t manually search these (both for technical and privacy reasons), and therefore, despite you providing the profiles, there’s nothing we can do or forward to other teams (we’ll still try to see if there’s anything else we can do to sort something out, but again, my point is that you are making our job a lot more difficult and our actions a lot less effective). An in-game report would have given us the Battle.net account associated with these (and for the record, if you’ve sent a report about these, I can’t see them since reports are associated to the reported account, not to the account making the report).
At this point, and after asking you so many times to use the in-game report system, as I said, I have to warn you: continuing to send tickets on unrelated categories for reporting situations where an in-game option is avafilable will result in severe actions being taken against your Battle.net account, "

(Note: In the quoted response from the Game Master above, I only edited my BattleTag numbers for privacy)
After that, I continued reporting them and submitted additional support tickets with every detail I could possibly provide. The response I received was:

“I would ask for your help once again, as it is crucial to make a correct report, so that our team can conduct a thorough investigation and take appropriate action against the affected players. By following the right clock report, we ensure that a correct report of the situation is made.”

My question is: What exactly is a “correct report”?
Could you please provide me with a template for a correct report?
I will gladly fill in every required field.

Zerg vs Terran - counter Liberators
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From what you’ve shared, it sounds like the confusion comes from the distinction between a StarCraft II profile name and a BattleTag.

The Game Master explained that support tickets generally don’t include the same account context as an in-game report, and that an in-game report automatically associates the report with the correct Battle.net account and the relevant match information. If the report is submitted only through a ticket using an in-game profile name, Support may not be able to identify the correct account.

Based on the responses you quoted, it sounds like Blizzard expects players to:

  • Use the in-game right-click report feature.
  • Select the report category that best matches the issue (for example, an inappropriate BattleTag or name, if available).
  • Allow the report to be processed through the in-game moderation system rather than submitting additional support tickets for the same report.

That said, I think your remaining question is a fair one. The phrase “make a correct report” isn’t very specific if you’ve already been using the in-game reporting system.

Hopefully a Blizzard representative can clarify exactly which report category they consider appropriate when reporting an offensive BattleTag, and whether there are any additional steps players should take beyond the in-game report itself.

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I wanted to add some clarity of how/why certain things have been done incorrectly.

It seems it doesn’t matter what I say, so I wanted to give a quote from what MVPs & GMs have said on the forums about this entire issue: