Logging In Problem

I can log in to Europe and Asia server but not in Americas where my main account is located. What could be the problem?

Hey, Silfer! Are you running into any errors? If so, what errors are you running into?

The accounts for every region appears fine here and there’s likely something blocking or improperly cached causing the issues with logging into the Americas region. We’ve seen some issues with the Philippines recently with connecting. Could you include a WinMTR file until the problem occurs for 5 to 10 minutes? Copy and paste the text file created and paste it between two ~~~ like so:

~~~
WinMTR Here
~~~

If you have issues pasting here, use Pastebin and post the end of the link. (ie. 123456 for pastebin.com/123456)

Hi Caterpepi !

It says:

CONNECTING TO BLIZZARD SERVICES
The game is waiting a response from Blizzard Services. The service may be temporarily unavailable…and so on

Here’s the WinMTR for US West

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -   12 |  596 |  526 |    0 |    0 |   58 |    0 |
|                            172.168.88.1 -    0 |  877 |  877 |    0 |    1 |   46 |    0 |
|          122.55.176.193.static.pldt.net -    0 |  877 |  877 |    0 |    1 |   70 |    0 |
|                  122.55.109.37.pldt.net -   25 |  445 |  337 |   10 |   11 |   74 |   15 |
|          210.213.133.78.static.pldt.net -   28 |  416 |  301 |   10 |   15 |  199 |   11 |
|         210.213.133.166.static.pldt.net -   26 |  432 |  320 |   15 |   16 |   74 |   15 |
|                  ae15-0-xcr1.hkg.cw.net -   27 |  428 |  316 |   27 |   29 |   80 |   28 |
|                    ae11-xcr1.lax.cw.net -   26 |  431 |  319 |  222 |  224 |  266 |  223 |
|                    ae21-xcr2.ash.cw.net -   26 |  435 |  324 |  223 |  224 |  266 |  250 |
|                     ae0-xcr1.ash.cw.net -   26 |  439 |  329 |    0 |  227 |  297 |  227 |
|                   No response from host -  100 |  175 |    0 |    0 |    0 |    0 |    0 |
|              ae1-br01-eqdc2.as57976.net -   24 |  454 |  348 |  220 |  222 |  285 |  220 |
|         et-0-0-2-br01-eqch2.as57976.net -   30 |  406 |  288 |    0 |  236 |  518 |  220 |
|                          137.221.65.132 -   26 |  431 |  319 |    0 |  257 | 1493 |  458 |
|         et-0-0-2-br01-eqla1.as57976.net -   28 |  418 |  303 |  218 |  223 |  303 |  218 |
|                           137.221.68.79 -   29 |  408 |  290 |  219 |  223 |  327 |  220 |
|        lax-eqla1-ia-bons-02.as57976.net -   31 |  395 |  274 |  220 |  221 |  272 |  221 |
|                           24.105.30.129 -   28 |  420 |  306 |  221 |  222 |  261 |  223 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Here’s for US Central

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -   13 |  590 |  514 |    0 |    0 |   69 |    0 |
|                            172.168.88.1 -    0 |  891 |  891 |    0 |    1 |   46 |    0 |
|          122.55.176.193.static.pldt.net -    0 |  891 |  891 |    0 |    1 |   81 |    1 |
|                  122.55.109.37.pldt.net -   24 |  459 |  351 |   12 |   13 |   95 |   13 |
|          210.213.133.82.static.pldt.net -   26 |  435 |  322 |   10 |   12 |   57 |   12 |
|         210.213.133.170.static.pldt.net -   27 |  432 |  318 |   14 |   16 |   70 |   15 |
|                  ae15-0-xcr1.hkg.cw.net -   30 |  412 |  292 |   30 |   32 |   89 |   31 |
|                    ae11-xcr1.lax.cw.net -   26 |  442 |  329 |    0 |  226 |  332 |  227 |
|                    ae21-xcr2.ash.cw.net -   26 |  441 |  329 |    0 |  227 |  333 |  230 |
|                     ae0-xcr1.ash.cw.net -   26 |  440 |  328 |  227 |  229 |  300 |  228 |
|                   No response from host -  100 |  178 |    0 |    0 |    0 |    0 |    0 |
|              ae1-br01-eqdc2.as57976.net -   27 |  437 |  323 |    0 |  318 |  416 |  308 |
|         et-0-0-2-br01-eqch2.as57976.net -   27 |  432 |  318 |    0 |  251 |  649 |  226 |
|         et-0-0-0-pe04-eqch2.as57976.net -   27 |  430 |  315 |  292 |  316 |  438 |  301 |
|        chi-eqch2-ia-bons-04.as57976.net -   28 |  419 |  302 |    0 |  315 |  389 |  313 |
|                           24.105.62.129 -   28 |  425 |  308 |  297 |  317 |  392 |  309 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Thank you for the details and connection tests, Silfer! The connection tests are indeed showing loss. The home network shows a bit of loss but it doesn’t look as legitimate since the next few are 0% loss. After it leaves the home network it is showing consistent loss on the PLDT peering network, which is consistent to the other reports we’ve seen.

| 122.55.109.37.pldt.net - :warning: 25 | 445 | 337 | 10 | 11 | 74 | 15 |

With the problem happening outside of our network, you will need to contact your internet provider with these tests to look into the peering issue and potential issues on the home network. We have no control over the PLDT peering network, but we are tracking and gathering information for issues with connection issues for those in the Philippines in case they do need to reach out to us or vice versa.

In the mean time, an alternative connection or while not supported by Blizzard, VPN (using a region outside of the Philippines) may work around the issue until PLDT can address the issue. With a bit of searching, there are some free VPN options available that could be useful at this time.

1 Like

Thank you so much!!!