Known Technical Support Issues - [Updated June 15, 2020!]

Hey there everybody!

We’ll be using this forum thread to track known technical support issues, like conflicts which cause performance errors, crashes, and connection problems. Check out the list below, and give these steps a try before creating a new topic!



A post was merged into an existing topic: Known Mac Technical Support Issues

Crashing on Launch - "Files in your StarCraft II Installation are damanged"
This issue is caused by OneDrive being linked with the Documents folder where the folders and files for configuration are stored for StarCraft II. Unlinking OneDrive will work around the issue.


Game is not loading after the Patch 4.12
We are currently investigating the issue with the game taking several minutes to load and getting stuck on the progress bar. Please check out this thread for future updates and information on the issue.

We’ve seen some workarounds available in the mean time:

  • Disable the internet connection and then launch the game. This should allow it to start normally. Once its loaded, reconnect to the internet and login.
  • Wait several minutes to load into the game (around 15 minutes or so)