Game won't start

Technical Support
1

Hi, there!

The game won’t run for me. When I press “Play” in the battle.net, the loading popup window appears. If I let it run for around 5 minutes, an error appears:
“Graphics Device Is Not Available at This Time”.

I’ve followed the procedures explained here, but nothing resolved the issue:

If I disable the connection before running battle.net, I get the “Unable to download game data from blizzard’s servers” message.

The game worked fine yesterday. Any idea what’s going on?

2

that suggests that you have one of those integrated gpus, along with a dedicated one. those require very specific drivers to work properly. i suggest rolling back the drivers.

3

Hey there,

Can you post your DXDIAG so we can see if anything stands out that might be causing this?

  1. Press Windows Key + R.
  2. In the Run window type dxdiag and press Enter.
  3. In the DirectX window, click Save All Information.
  4. Name the file “dxdiag” and save it to your Desktop. Open the new dxdiag file with Notepad.
  5. In the posting section hit the </> button for “Preformatted text” then paste (Ctrl+V) the DXDIAG contents. That’ll make the information much more readable.

If you are unable to post this due to the length of the DXDIAG, please feel free to use pastebin.com and share the direct link with us instead. Use the </> button as well in order to share the link.

4

I FINALLY! got my GAMES(SC2, D3, Wow, Wow classic, HotS, Overwatch) to run. after a week and 1/2 of farting around with forums and uninstalls and trying everything i can think of i just “reseted” windows. Went with a fresh windows install and now i can play SC2. im sure it was a windows update. i uninstalled all of them but it still wouldn’t work so a fresh install was the only way.

Moderator edit: Language.