Bonus pool not applying to wins

Playing the ladder, I have 1200+ bonus pool points. i’m not receiving extra points from wins(the extra points from my bonus pool that I should be getting after each win). I purchased this game in 2016, I am not a free to play player. I expect this game to work as intended as I am not using starcraft as a service but as a product I purchased.

That’s what the users of old versions of Windows told Microsoft.
And it applies to plenty of other things, unsuccessfully.

Hello Blizz,

My teams are totally unplayable. Lost 16 rounds and mismatched my teams. Probably not buying ur products. Thx.

Walter Chow